Sofitel Legend The Grand Amsterdam

“Could not be improved upon”

I have been to this hotel so many times I’ve lost count. This recent trip has firmly reminded me why I’ve never booked elsewhere and will never think of doing so in the future, whether it’s a business trip or a family stay. At this point, I don’t think the team have ever been more effective in en… more

I have been to this hotel so many times I’ve lost count. This recent trip has firmly reminded me why I’ve never booked elsewhere and will never think of doing so in the future, whether it’s a business trip or a family stay. At this point, I don’t think the team have ever been more effective in ensuring a good stay. I haven’t yet met the new GM, but it’s apparent that he’s doing a great job. There’s a lot of key staff who are still present from several years before, whether it’s the butlers, the bar team, or the two guys who stand outside all day helping with luggage, their professionalism has obviously filtered down to the new hires, who are exceptional. The staff always say hello to me by name. It feels friendly, not forced. Nothing ever seems to be any trouble, the lady who cleans every day was just brilliant too. Walking back in to a suite that looked like it had just been returned to perfect everyday is a lovely feeling. Honestly, this woman is a housekeeping genius. And lastly, the upgrade I received was such a generous gesture. I maybe expected that I’d get a room with a better view as I’ve been so many times, but I was given such a treat. Heartfelt thanks. Unexpected, yet hugely appreciated. See you all in February when I return with my family for another 4 night break. Great job, again. Stuart Smith

less

“Wonderful experience”

Beyond expectations again and again. 3rd time in the hotel, and cannot wait to be back. Staff is incredible and going above and beyond in every possible way. Better than home. Best front office, guest services and concierge team. Highly recommend this hotel to everyone.

“Amazing 5-Star Stay!”

Our stay at The Grand completely exceeded our expectations! From the moment we arrived until the day we (sadly) departed a week later, The Grand felt like home. Every staff member went above and beyond to make us feel welcome. The Concierge group was particularly engaging and helpful. The breakfast… more

Our stay at The Grand completely exceeded our expectations! From the moment we arrived until the day we (sadly) departed a week later, The Grand felt like home. Every staff member went above and beyond to make us feel welcome. The Concierge group was particularly engaging and helpful. The breakfast “buffet” was delicious and the staff friendly. In our room overlooking a canal, we could hear the bells with our windows open. Staying at The Grand was truly a 5-star experience. Highly recommend!!

less

“Good hotel but with a few shortcomings”

On many levels a great hotel- fantastic location, large rooms, decent breakfast. Excellent concierge and friendly staff. However the polish from a 5* hotel that you expect was missing - I emailed in advance for an early check in (we were travelling with children on a very early morning flight) and … more

On many levels a great hotel- fantastic location, large rooms, decent breakfast. Excellent concierge and friendly staff. However the polish from a 5* hotel that you expect was missing - I emailed in advance for an early check in (we were travelling with children on a very early morning flight) and they understandably said there was no guarantee, but then on arriving at the hotel they were unsure about availability and told us to come back an hour before their standard check in time - which we did, only to sit there for another hour waiting in the lobby. In being shown to the room eventually only one of the 2 connecting rooms was ready and our bags, which had now been at the hotel for 5 hours already were no where to be seen and had to be chased. Poor. Ditto on checking out having asked for our bags to be brought down whilst we were having an early breakfast, we again stood in the lobby trying to track them down while our pre booked taxi waited: the bags were still in the room! Twice we were also asked to sign/ pay for breakfast when this was included in our rate. Rooms were spacious, if a bit tired, and bathrooms lacked hooks, and didn’t have toothbrushes or razors, plus were accessed by a big black marble step, that at night needed a white towel placed over it for fear of smacking into it! A good hotel but the ‘admin bit’ of looking after guests was not great- and not what you would expect from this type of hotel.

less