Quentin England Hotel

“Disappointing balcony room and booking”

Bit gutted with the Quentin group. I’ve stayed with Quentin group across Dam 18 times in 15 years so good customer. Firstly booked in March. Within 30 seconds I realised I’d booked wed-fri instead of fri-sun. I not only emailed but phoned too, left message and begged to move dates slightly back. Th… more

Bit gutted with the Quentin group. I’ve stayed with Quentin group across Dam 18 times in 15 years so good customer. Firstly booked in March. Within 30 seconds I realised I’d booked wed-fri instead of fri-sun. I not only emailed but phoned too, left message and begged to move dates slightly back. They came back and refused….oh well. Booked ‘luxury’ twin room with balcony so we could sit outside at night and relax and first thing with coffee. Room was fairly clean - pretty dust on floor. Plug points really only an adapter of 6 euro plug holes under the tv, the only other is one next to light switch in wall, none next to bed - not end of world. On late arrival no cushions on balcony furniture, just dirty ratten sofa and table. Next morning asked at reception who said he was really sorry and would sort it. I let him know we were out the room now. Came back late at night to find nothing sorted, not even some extra bed pillows to use….the rest of the balcony was made of decking and very uneven and sloping forward-not the sturdiest. Not exactly high handrail over to garden below either. So sitting down was best way to enjoy and was very uncomfortable without cushions. Walls thin as is most hotels in dam, not their fault but meant constantly hearing noise / this was 107 on first floor so lots people up and down stairs. Beds quite narrow tbh. You could turn over but had to be cautious. Ceiling also very water stained and doesn’t look nice waking up in morning. However very clean shower and very hot water in abundance, really friendly staff offering free breakfast cause of cushions, clean and tidy foyer and lovely area. I would stay again. However the cost of their single person rooms now are just not worth it I’m afraid / nice hotel and area right by vondlepark and leidesplein and supermarkets etc, but single rooms not great x

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