Doubletree By Hilton Hotel Amsterdam Centraal Station

“A wonderful hotel post refurbished”

Wow amazing hotel with great rooms and stunning breakfast room as well Ice on cake is top floor bar ,a stunning addition to this hotel with fantastic cocktails Special mention to Ricci and Francesco who were outstanding with their service and attentiveness

“Dark Dutch”

First time stay here, and it is just a 3-4 minute walk from the train station. The entrance is on the far side of the building, but the room here was very good. The lobby renovation is in progress and will be great when it is done. Breakfast was exceptional! My only complaint is that the room is ve… more

First time stay here, and it is just a 3-4 minute walk from the train station. The entrance is on the far side of the building, but the room here was very good. The lobby renovation is in progress and will be great when it is done. Breakfast was exceptional! My only complaint is that the room is very dark no matter how many lights are on. When sunrise is after 8AM, this is a problem!

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“Avoid rooms at Level 10”

Dear Sir, I am writing to you to share my experience and displeasure regarding my 1st night stay at Doubletree Hilton Amsterdam. 1) Before my arrival, I checked in digitally via the Hilton App and chose rooms 848 & 846. Which were available since it was for my selection. 2) Upon my arrival from … more

Dear Sir, I am writing to you to share my experience and displeasure regarding my 1st night stay at Doubletree Hilton Amsterdam. 1) Before my arrival, I checked in digitally via the Hilton App and chose rooms 848 & 846. Which were available since it was for my selection. 2) Upon my arrival from Cologne via train, I was assigned rooms 1026 & 1024 by Joel. 3) My first night was a disaster and one of the worse stay at a Hilton hotel. There were loud noises and objects being knocked or dragged on the floor above both rooms. It was definitely difficult to accept and sleep. My family’s sleep were greatly affected. 4) We feedback via the phone and through the app’s chat. 5) This morning, at the front desk, I again shared the experience to Max. He checked and shared that no rooms were available for us to move to in the morning. And only in the afternoon. No other ideal solutions were provided which is extremely disappointing. 6) I suggested for one room to be made available for us to move in the morning before we start our long day as we do not wish to move in the night after a long day out. However this was rejected flatly with no empathy and counter solution. He repeatedly rejected my suggestion and said I can only move at night despite me explaining. 7) I was thereafter attended to by Raquel and Hugo who I had very good impressions upon check-in and this morning. Raquel empathized and suggested I could move to a ready room while we move the 2nd room at night when we return. Hugo was calm and assuring throughout. 8) Joel and Max are not representation of Hilton’s values, standards and guests’ expectations. I expect respect and empathy likewise the hotel would expect the same from its guests. But sadly, both do not deserve any respect from me as a guest. 9) I did not wish to be attended to by Joel and Max throughout my stay. This is non negotiable. 10) I have nothing but good words for Raquel and Hugo. They have been extremely hospitable and assuring. And more importantly applied a simple common sense to recover a situation. Regards - ML

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