Hotel Saigerhöh

“Amazing place in Saig”

Was our first visit To the Schwarz Wald and decided for a hotel with outside pool, was going to be excellent weather. Arrived at the hotel where we immediately received a welcome drink and a small guided tour. Young staff but well trained and very friendly. Room was nice, ground floor, garden vie... more

Was our first visit To the Schwarz Wald and decided for a hotel with outside pool, was going to be excellent weather. Arrived at the hotel where we immediately received a welcome drink and a small guided tour. Young staff but well trained and very friendly. Room was nice, ground floor, garden view with outside terrace including seats. Some further highlights: Amazing breakfast with large variety of fresh fruits, cheese, eggs all you can eat, heated outside pool must cost a fortune to heath, dinner was brilliant, compliments to the cook and team, older Turkish waiter is also very friendly. Well all staff is friendly, surely the lady in charge in restaurant but also the lady on the reception, thanks for coffee at 7.30 in the morning. Evening menu always nicely balanced. Lowlights, noting I can think off. Extremely nice place.

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“Good hotel, but two fatal errors prevent me from coming back.”

This is a very nice hotel as far as location, views, setting, interior decoration, installations, pools, restaurant, friendly staff, bar, service, parking lot and amenities are concerned. It is expensive, this is why we find the following two aspects fatal for our holiday experience: - Every expe... more

This is a very nice hotel as far as location, views, setting, interior decoration, installations, pools, restaurant, friendly staff, bar, service, parking lot and amenities are concerned. It is expensive, this is why we find the following two aspects fatal for our holiday experience: - Every experienced hotel manager should know that arriving travelers want to be in their room as quickly as possible, certainly if they have checked in in advance. That is why they check in in advance. In this hotel, some self-proclaimed expert must have decided that arriving guests should wait in the bar for 35-40 minutes (ok, with a ‘welcome’ drink) until the group is big enough to offer them a tour of the hotel. This is just such a big mistake. Make sure everything is signposted in due order, let clients come down to the bar as soon as they are settled in, offer all the guests a free tour half an hour before dinner etc: enough solutions to think about. But I have never been so frustrated in my entire life when staff refused to give us the key to our room upon arrival for this stupid reason. - Secondly, a dinner service that takes two hours might be fine the first night, but after three days it gets very boring. Especially when you see that another table that had arrived half an hour later is being served fifteen minutes earlier than your own table. Second reason that made me infuriated. Two reasons for me to never visit this hotel again, despite its many good qualities. Some other aspects amenable to improvement are: - There is no air conditioning in this hoteL Very important for clients to know in advance. - The wifi was very weak and not really functional. - The electric charger for vehicles in extremely slow. - The dinner choice has to be given during breakfast. How should I know (and remember!) what I want to eat in the evening?

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“Good relaxing weekend”

Friendly staff especially at the reception. The room outdated but clean and spacious enough, there’s even a walk-in closet. Lack coffee and tea maker in the room as well as slippers, you have extra to ask to borrow them. The bed sheets are not breathable and the pillows were not comfortable. We w... more

Friendly staff especially at the reception. The room outdated but clean and spacious enough, there’s even a walk-in closet. Lack coffee and tea maker in the room as well as slippers, you have extra to ask to borrow them. The bed sheets are not breathable and the pillows were not comfortable. We were assigned to the farthest room, maybe because we were booking @ booking. com but the panoramic view was nice. The Spa was good but small and crowded. The outside was the best part, it’s panoramic is top. Breakfast and dinner were good. Great variety of cold cuts, cheese and fruits t breakfast and eggs are fresh made to ordered you like. Overall, it’s a nice place to unwind and spend a relaxing weekend.

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“Mixed impression...”

The hotel "Saigerhöh" in Lenzkirchen left us with a mixed impression: When we stayed there in the summer of 2021, we felt quite comfortable. The location of the hotel is very good, the view from the balcony was really nice and the pools were pleasant. We found the half-board meal to be good, and ... more

The hotel "Saigerhöh" in Lenzkirchen left us with a mixed impression: When we stayed there in the summer of 2021, we felt quite comfortable. The location of the hotel is very good, the view from the balcony was really nice and the pools were pleasant. We found the half-board meal to be good, and the service was very friendly. But unfortunately there are also downsides: We consider the price-performance ratio to be marginal in view of what is offered. The furnishing of the "panorama suite" booked by us was getting a bit old. Even the carpeting, which has certainly been in place for some time, and the interior design and equipment of the room did not quite meet our expectations of a 4-star hotel. In addition, there is unfortunately a strange seeming understanding of the management for the concerns of the guests: The hotel regularly offers vouchers via TouriDat / Ebay, which enable a somewhat more reasonable price-performance ratio. However, these are then only accepted arbitrarily. For a new request - outside of the main booking times - we received the following response from the hotel: "We have free room capacities for your desired period. However, our owner or our management gives us a maximum number of stays with TouriDat vouchers (contingent) that can be accepted at a time. Unfortunately, this number has already been reached." The same applies to an arrival with a dog: This was only confirmed in writing by the hotel without any problems during our first stay (for an extra charge of EUR 18.- / day). After a corona-related postponement, the hotel then changed its mind and no longer wanted pets. It was only after TouriDat intervened that we were still able to book as originally agreed. According to its own information, the hotel then introduced a "dog quota". Aha. For us, the hotel with such ideas is no longer an option in the future. It's actually a shame, because the beautiful location basically has potential.

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