Hotel Schloss Reinach

“Weekend stay”

Spent 2 nights at the hotel. First the positive: Clean and beautiful Great heated pool AMAZING staff - nothing less!! Nice sauna Gym OK Good parking - even with a bit of EV charging Tried 2 of the 3 restaurants- good quality The morning buffet also very complete. Located in a small town 12 k… more

Spent 2 nights at the hotel. First the positive: Clean and beautiful Great heated pool AMAZING staff - nothing less!! Nice sauna Gym OK Good parking - even with a bit of EV charging Tried 2 of the 3 restaurants- good quality The morning buffet also very complete. Located in a small town 12 km away from center of Freiburg. Where there is positive there is also a bit of negative. Our own mistake not to go do an adult only hotel. A few families with smaller kids seemed perfectly fine with their kids making a terrible noise at the pool areas where you want to relax with spa etc. Not nice. If you can accept not behaved kids everything else is great. The hotel would get much better rating if a min age would be introduced Bo Harbeck

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“Looks nice, but need to improve”

This hotel has a beautiful setting with a nice outdoor pool. The rooms are well maintained but have the appearance of 15 - 20 years old. The lighting is very poor and the bathrooms dated. The air-conditioning is not effective. There are several restaurants on site - we found the regional restaurant… more

This hotel has a beautiful setting with a nice outdoor pool. The rooms are well maintained but have the appearance of 15 - 20 years old. The lighting is very poor and the bathrooms dated. The air-conditioning is not effective. There are several restaurants on site - we found the regional restaurant was expensive and was the only option on a Sunday evening. Breakfast ran until 10:30, but the choice became increasingly limited after 9:00 and was not refilled.

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“Attractive hotel with spacious courtyard but some poor rooms”

The hotel has a wonderful setting, with excellent restaurant and a superb breakfast. The waiting staff are lovely and friendly. However we were most disappointed with our small and quite stuffy room, situated on the ground floor overlooking a busy and quite noisy road where we needed to have the … more

The hotel has a wonderful setting, with excellent restaurant and a superb breakfast. The waiting staff are lovely and friendly. However we were most disappointed with our small and quite stuffy room, situated on the ground floor overlooking a busy and quite noisy road where we needed to have the window open to get any air. I was doubly disappointed as we had stayed in a room on the same floor in February, which was similarly unappealing, and my husband who had been previously to vet the hotel rooms, assured me that on your return we were likely to have a better room. I would encourage anyone booking to make sure that they are not in the ground floor (odd number) rooms

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“Starting to loose charme”

Generally Im a big fan of this Hotel, we stay here at least every 2 months on our trips to Germany. We love the location and quietness and the "secure parking", but the last few stays its becoming obvious that there are many things that arent tolerable. We have now stayed in about 10 different room… more

Generally Im a big fan of this Hotel, we stay here at least every 2 months on our trips to Germany. We love the location and quietness and the "secure parking", but the last few stays its becoming obvious that there are many things that arent tolerable. We have now stayed in about 10 different rooms of all categories and usually the Price is quite good and fair, however on out last visit we stayed in the Newly Renovated rooms over the Italian restaurant and it was a nightmare. The bathroom vent was on all night (no off switch), its located right above the restaurant and people get quite loud outside, the bathroom vent was covered in dust and we were still charged the same price as a standard double room in the main building. The staff at reception seem helpless and never provide any helpful feedback, apart from the lovely blonde woman, I think her name is Mrs Berishka. Last year our car got damaged in the Hotels car garage and the Hotel offered no help with the damage and just said its our own responisbilities but happily took payment for the space. I also had a bad experience in the Spa last December (30.12) as the room was right on the road side and firworks were going off non stop, the drain pipe runs through the room and the massage therapist asked me how I wanted the massage done(isnt she the professional?), I eventually left the massage early as the therapist left me to relax (with all the noise, im not exagerating) and she didnt even notice I left, they still made me pay half! That same stay our room smelt of smoke and when mentioned to the Rezeptionsleiter, he said that the cleaning lady smoked herself so probably cant smell when someone has smoked in the rooms. Masks are compulsary on the premises but not for wedding parties... so theres no sense in that and many still walk into the breakfast room without one on and no one says anything. The Pool is nice and during Pandemic only 8 people are allowed at the same time, again no one checks this and the guests dont respect it either. The new restaurants are an added bonus, but usually fully booked so dont expect spontaneous dining unless its summer. On 2 occasions we were told that if we sit outside we can expect to be forgotten about as people dont usually sit outside. The only consistent nice and professional staff is the breakfast people! We will probably continue to visit because our son feels like home here but we are looking at many different Hotels in the surroundings (like the Therme Dorint) and the prices are nearly the same and have better premises. Also, if you stay in the suites on the Pool side, be aware that if you use the bathroom everyone can look into you room and see what youre doing so curtains need to stay closed.

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