Plaza Schwerin, Sure Hotel Collection By Best Western

“Nice spacious renovated room”

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. … more

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. Our window looked onto the railway line, and we did hear the infrequent trains throughout the night. The hotel is less than 2 kms walking distance to the Schwerin Castle and the old town. A couple of small complaints, the hotel would not change our 50 Euro note into smaller denominations, I was told that was because “the boss would be angry”. I asked for a cup of ice to take to our room on the first night and the request was refused. The request was made at reception and initially the man said he would get it, then someone from a rear office said something to him and I was told that they had no ice. On our second night, I asked the bartender for ice to take to my room and it was provided. I expect to be able to get ice at a hotel that charges the price we paid here despite whether I ask the bar tender or the person at reception.

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“If you are not to picky”

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I eve… more

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I even borrowed a vacuum cleaner in the first room to get it cleaned. In second room was a bit late to do so but even dirtier. Black hair on toilet and floor. Garage under hotel which was good. It takes 25 min to walk in to the center or to castle.

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“Breakfast and cleanliness should be improved”

The Hotel was not as I expected. Breakfast was not good. It was too expensive with 17€! Because of a power outage we had no electricity for 7 hours. It was 32 degrees, there was no air conditioning and we were on the fourth floor. In the end we were only reimbursed 20% of the overnight stay!