Pullman Munich Hotel

“Organised hotel which plays by the Accor rules”

We stayed for three nights as family of three adults. It was last hotel in our multi country trip and by far the best. I am gold Accor member and I got all benefits here: upgrade to junior suite (it was allocated prior without asking), free drinks (for all of us, not just me) and late checkout (w… more

We stayed for three nights as family of three adults. It was last hotel in our multi country trip and by far the best. I am gold Accor member and I got all benefits here: upgrade to junior suite (it was allocated prior without asking), free drinks (for all of us, not just me) and late checkout (we had late afternoon return flight). This year I was questioning whether it is worth staying loyal to Accor as these hotels often ignore elite members but Pullman Munich is playing by the rules. I really appreciated that and recommend this hotel for other elites and to everyone else as this is fantastic property. Location is away from the centre but you are right by U6 metro and you will reach main attractions within 10 min. You can buy family day ticket for just 17 Euros at the machine. You have lovely bakery, Edeka supermarket and pharmacy virtually at the door step. DM drugstore is 15 min walk. We had a dinner in a bar in the first night and we arrived after 10 pm and it was tasty with pleasant and prompt service. Junior suite had mini bar included with plenty of soft drinks included. Bathroom had a bathtub which is a bonus in German hotels. Most rooms have balconies and opening windows. It is quiet at night. Bed is comfortable - I was waking up without usual back pain and bedding is high quality so you don’t sweat at night. It is my pleasure to give this hotel rare five star review. They made our stay really comfortable and I am really grateful. It was my third hotel stay in Munich and by far the best! Thank you!

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“Average - not for those with high standards”

Your opinion of this hotel will mainly depend on whether or not you are used to 4 and 5 star hotels. Personally, I usually stay in 5-star hotels, but I do occasionally stay in 4-star hotels. It is well positioned, in a residential area with greenery and above all very quiet. The outside of the bui… more

Your opinion of this hotel will mainly depend on whether or not you are used to 4 and 5 star hotels. Personally, I usually stay in 5-star hotels, but I do occasionally stay in 4-star hotels. It is well positioned, in a residential area with greenery and above all very quiet. The outside of the building is clearly outdated, but the inside is large and rather modern. The room was fine, the bathroom had a walk-in shower and several very practical places to put your things- ideal for women like me with a lot of things. The problem is more with the service provided. Although the cleaning team came several times during our stay, the towels on the floor were not replaced. When we asked the reception to have some more, they (probably the housekeeping) just dumped them at the entrance where we put our coats and bags, literally on our things. We drank tea on the first day, and on the third day the dirty mugs were still where we left them on the desk. Do not expect the staff to do something else than making the beds and taking the towels off the floor because that's all you will get. Breakfast is basic, although I would say that even for a 4-star hotel there is too little choice. The pancakes and butter are supplied by a machine and the scrambled eggs seem to be made from powdered eggs. The fruit juices are fresh and very good. The front desk team is rarely smiling and not very friendly when you ask them for information or help. They don't seem to want to please you or to enjoy their job. I get that everyone can sometimes have a bad day but sadly it really has a negative impact on your guest experience. I think it can be an option if you are travelling for work, but otherwise, everything is just very basic and I will not recommend it to people that have high standards.

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