Steigenberger Hotel Hamburg

“An excellent Hotel in a top location. Very professional in all aspects.”

On our first visit to Hamburg it was a relief to have chosen the Steigenberger Hotel as our accommodation. Arriving mid morning we knew our room wouldn't be ready until mid afternoon; the Hotel messaged us as soon as it was available, ahead of the scheduled time. Also they stored our luggage and re… more

On our first visit to Hamburg it was a relief to have chosen the Steigenberger Hotel as our accommodation. Arriving mid morning we knew our room wouldn't be ready until mid afternoon; the Hotel messaged us as soon as it was available, ahead of the scheduled time. Also they stored our luggage and recommended some places of interest nearby that we may like to visit in the meantime. Booking in was quick and easy and our room was large and very well appointed, especially the bathroom. Breakfast was included in our booking; the breakfast room was on the lower level of the Hotel and consisted of a very comprehensive buffet. We also enjoyed an excellent dinner in the Hotel's recently opened restaurant "Stadthaus". The approach by staff throughout the Hotel was very friendly and professional. It was a pleasure to stay at the Steigenberger and we look forward to an opportunity to stay there again.

less

“For sure not a 5* superior hotel”

This was the second stay at a Steigenberger after having stayed at Steigenberger Heringsdorf this summer (see separate review, also average). They have a sign at the hotel that states 5* superior hotel but by no means is this hotel better than a 4* hotel (without Superior)! So: no small floral arra… more

This was the second stay at a Steigenberger after having stayed at Steigenberger Heringsdorf this summer (see separate review, also average). They have a sign at the hotel that states 5* superior hotel but by no means is this hotel better than a 4* hotel (without Superior)! So: no small floral arrangement in the room, no fruit or anything like that, no writing kit, not even an in-room dining menu in the room, only 2 pillows per bed (Twin Room), no proper vanity kit in the bathroom, soap & shower gel dispensers with wall mount like a 2* hotel instead of small toiletries, empty minibar with the info that you can go yourself to the reception to take stuff from there (!) but the best is the sign that you get a 5 EUR voucher if you skip room cleaning! I mean not per night, per stay! When you pay minimum 250 EUR per night, tempting, right? Room cleaning not even with vacuuming (found crumbs and hair at the same spot after "cleaning")! No turndown service with prepping the bed, also here like in Heringsdorf NO change of bed linen for the 3 nights stay. This is a total joke of "luxury" or "superior" whatsoever. Breakfast completely overcrowded, queue with 10+ people at checkout, and when asking the bellhop for an umbrella he said "you can get one from the reception" instead of bringing it! No Lobby Bar and yes the room is refurbished but tastelessly and functional, not luxurious at all, looks the same like Motel One. OK, it's about more than double if you would stay at Vier Jahreszeiten Hotel but at least there it is definitely luxury & superior! Steigenberger is a shame for any relation with 5* luxury hotels. Unbeatable is only the location, but close by is also the Tortue Hotel which is 4* but looks great and has an amazing bar.

less