Hotel Hafen Hamburg

“Weekend stay”

Stayed here for two separate nights as part of visit to Helgoland. What an amazing hotel. Rich in history and great artefacts it is really interesting to wander round. The rooms were great and the food for breakfast excellent. The staff were all very helpful and friendly and efficient. Great place… more

Stayed here for two separate nights as part of visit to Helgoland. What an amazing hotel. Rich in history and great artefacts it is really interesting to wander round. The rooms were great and the food for breakfast excellent. The staff were all very helpful and friendly and efficient. Great place to stay

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“Average stay”

Hotels in Hamburg were expensive during my stay, and this was no exception. I did not see before I booked that to access the hotel you have to walk 100 stairs up from the harbour side station. That or go to another station and walk past a homeless hostel near the Reeperbahn where lots of men were s… more

Hotels in Hamburg were expensive during my stay, and this was no exception. I did not see before I booked that to access the hotel you have to walk 100 stairs up from the harbour side station. That or go to another station and walk past a homeless hostel near the Reeperbahn where lots of men were sitting drinking and waiting for the hostel to open. I think this needs to be better publicised before booking. I checked in early as I had arrived early and there was a charge of 40 euros for this but I was tired and wanted to get settled before going out exploring. Finding the front door of the hotel was a challenge as there were building works going on where the 100 stairs ended and that door was blocked so I was directed around the outside of the hotel by a staff member. They said they had upgraded me from a Captain’s room to a family room but I also heard them telling the same thing to the next two people to check in so it was hard to feel special. The room was very large (for one person!) with a view of the other block of hotel rooms. It would have been nice to look over the harbour but I guess this is another extra charge. It was quite old fashioned and appeared to have been remodeled in the 80s using lots of wood panelling. But not updated since. When I got to the room the TV was not working, nor was the desk lamp. I reported them both and the TV was fixed. The only English language channels were several news channels including BBC, CNN, Al Jazeera and CNBC. And the TV did not allow screen mirroring so I watched stuff on my iPad. The lamp was not fixed until I complained again on the second day. As this was the nearest light source to the desk, it was annoying. There was a bath in the bathroom with a shower over it and the room and the bathroom were both clean. Although the towels could be larger and newer, they were quite small and frayed. There was a mini fridge and safe in the room but no kettle. Fortunately I had my travel kettle with me. There was plenty of hanging space including a separate space for coats. It was not possible to control the heating in the room and it was a bit hot for me. My stay was just OK but if I return to Hamburg I will be giving another hotel a try in the hope of finding one that focuses on the quality of their offering, this one appears to be just focused on getting money out of the guests for the minimum return.

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