Hotel Miramar am Römer

“Not the best of stays”

Me and my friend stayed here for 3 nights for euro 2024 football tournament, and it wasnt cheap, £448 for 2 of us. Check in was straight forward and the hotel is on a main road but in a decent location, a 2 min walk from the dom romer train station. On arrival to our room the first thing we ... more

Me and my friend stayed here for 3 nights for euro 2024 football tournament, and it wasnt cheap, £448 for 2 of us. Check in was straight forward and the hotel is on a main road but in a decent location, a 2 min walk from the dom romer train station. On arrival to our room the first thing we noticed was how small the room is, 2 single beds pushed together, 1 wardrobe and a tv. We could cope with that so not a huge problem but not ideal as literally no room to move around. The bathroom was a steady size tbh.. loo, sink and shower ( that is tiny ). One thing we noticed is you couldnt change the water temp in the shower, or change the height of the shower head, it was like it was glued in one position. One thing that wasnt great and its the reason its getting a 3 star. The above i can live with, but the rooms are small so we ate some food on the bed, a little bit went on the bed, when the cleaner came the next day, she just chucked the cover off, threw it on the floor but never changed the bed. She changed the towels but the room wasnt cleaned or bin emptied. Deffo wouldnt return

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“Disappointing return to the Miramar”

We returned to the Miramar after having had a very nice stay there 2 years ago and its prime location. This time was different. With one exception, the staff was rude and not helpful. On arrival the safe at the room was closed. We asked the desk to please have it opened and he implied we were not... more

We returned to the Miramar after having had a very nice stay there 2 years ago and its prime location. This time was different. With one exception, the staff was rude and not helpful. On arrival the safe at the room was closed. We asked the desk to please have it opened and he implied we were not able to open it, but did not make any effort to go see and open it. Not in 3 days! After the first night, the 2 small bottles of water were left empty in the room and no coffee was re-stocked. We asked for both but nothing came back. One of the desk reps said she did not have the key for the water bottles and could not help us! The bathroom was never cleaned up. Just the sink got wiped. Hair was visible all over the floor. The waste basket was never emptied during our stay. One of the lights for the closet was broken and the switch malfunctioned. The first morning we went for breakfast but we were “not in the list”. I asked at reception if our reservation included breakfast and was told it did not. We were asked to pay. That evening I pulled out my reservation and it included breakfast. Took three days for the no return the payment and they did that in cash! The hotel is not in good shape, many things show lack of maintenance. There are other options in Frankfurt that we will try before thinking about the Miramar.

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