DORMERO Hotel Düsseldorf

“Great food, kind service and nice restaurant!”

The restaurant is spacious and very well decorated. There is a possibility for all appetites, from delicious and small starters to big dishes. Food is very delicious and there is always a specialty for the season. Children are well taken care of and the service is very good. All in all, a very ni... more

The restaurant is spacious and very well decorated. There is a possibility for all appetites, from delicious and small starters to big dishes. Food is very delicious and there is always a specialty for the season. Children are well taken care of and the service is very good. All in all, a very nice place to have great food.

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“Wonderful Hotel - Excellent Staff - Shame about the new owners.”

We recently used Am Zault for our wedding reception and this included accommodation for over 25 guests from the UK. The very complex setting-up arrangements were handled impeccably by Felicia Schwetling, the banqueting manager. Although my wife is German (hence the German wedding), I also had t... more

We recently used Am Zault for our wedding reception and this included accommodation for over 25 guests from the UK. The very complex setting-up arrangements were handled impeccably by Felicia Schwetling, the banqueting manager. Although my wife is German (hence the German wedding), I also had to deal with Felicia and her English is excellent. Throughout the entire process, she was helpful, personable, flexible and incredibly efficient. The Am Zault staff were also a joy to work with. All of Felicia's team said how much they enjoyed working for her (a sign of excellent management) and they were certainly well trained, pleasant and helpful. Breakfast at Am Zault is a great experience. There is a deluxe version of the classic continental breakfast but they also serve a good English breakfast. All the food is fresh which is often not the case at a hotel breakfast. The rooms are bright, clean and very comfortable - OK, I had the bridal suite but I visited other rooms and they were all high quality. My only sadness was that Am Zault has recently changed ownership. When we started our set-up arrangements a year ago, it was a family owned country house hotel. But it was recently bought by the Dormero chain who took over nine hotels at the same time. The ensuing systems chaos was completely predictable and could have been avoided by any competent head office team. Unfortunately, their head office team is less than competent. The new owners seem to have a love of the more 'plastic', Disney-style of image and the staff were unanimously embarrassed by their new uniforms which are set off by bright red ties, shoes and braces (suspenders in the U.S). This makes them look like circus clowns - and they hate it! The new company image features the word "Fancy" and all their communications from emails to company notices in the hotel, urge you to "stay fancy", or wish you a "fancy stay". I might expect this image at a Disney-world location but not at a high-quality hotel. However, despite the new ownership, the system problems, and the terrible low-class image, the staff worked hard to ensure that our reception was an enormous success and that our guests all had a comfortable stay. Oh, and by the way, the value was excellent!

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“Comfy and convenient for Düsseldorf”

We strayed here while on a 2 day visit to Düsseldorf. It is so convenient to get into the city centre by bus from Am Zault and free on site parking to leave our car at the hotel for 2 days. The rooms were very comfy and it is a quiet location. We didn’t get round to using the sauna and it was ... more

We strayed here while on a 2 day visit to Düsseldorf. It is so convenient to get into the city centre by bus from Am Zault and free on site parking to leave our car at the hotel for 2 days. The rooms were very comfy and it is a quiet location. We didn’t get round to using the sauna and it was a bit chilly at the end of October to sit out in the lovely outdoor area but it looked lovely. The staff are very helpful and friendly and forgiving of our lack of being able to speak their language. Breakfast was a feast and lovely fresh food. I would stay here again.

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“Nice spot for a weekend retreat”

A pleasant hotel for relaxing after a day out in Dusseldorf. Rooms were comfortable and clean. Nice spa facilities, empty when we were there. Breakfast was unfortunately not included and very expensive.