Novum Hotel Silence Garden Köln Brück

“Good, quiet place to stay ”

Great welcome from the reception staff. A huge thank to the young lady at the reception for the help and advice!! Large room, immediately clean, comfortable mattress and pillows, strong WiFi. Good breakfast, not a hot buffet, but there are plenty choice of variable food and drinks. Easy check in/o… more

Great welcome from the reception staff. A huge thank to the young lady at the reception for the help and advice!! Large room, immediately clean, comfortable mattress and pillows, strong WiFi. Good breakfast, not a hot buffet, but there are plenty choice of variable food and drinks. Easy check in/out. Recommend a 100% Thanks again for your hard work!

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“Doesn't care with your request”

I have booked a room via Booking.com and it was written some rokms have a bathtub and I have emailed to the proberty that my special request is a room with a tub but nobody replied and when we have arrived to the hotel the lady at the front dest was so rude and unwelcoming because I wanted to ask a… more

I have booked a room via Booking.com and it was written some rokms have a bathtub and I have emailed to the proberty that my special request is a room with a tub but nobody replied and when we have arrived to the hotel the lady at the front dest was so rude and unwelcoming because I wanted to ask about a bathtub

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“Going in the wrong direction”

The wheels came off right at the start, when the entire hotel car park was taken up by other cars, some badly parked. So we went to the reception to enquire where one might park. But before we could find out the answer, which by the way was: "You'll just have to park on the road, . . . if there is … more

The wheels came off right at the start, when the entire hotel car park was taken up by other cars, some badly parked. So we went to the reception to enquire where one might park. But before we could find out the answer, which by the way was: "You'll just have to park on the road, . . . if there is space!" we had to wait our turn while the reception staff was trying to sort out a couple of men who were given a double bed when they clearly wanted a twin room. “Aahh! Mr & Mrs X, here for 4 nights. We have your 2 rooms ready!" said the receptionist. Upon snapping out of my stunned disbelief I replied: “1 room!” “No, you ordered 2 rooms” “No, 1 room”. Out came our booking reservation printout. Then began what seemed like a 10-minute discussion between the receptionist and another staff member as to how this could have happened, whilst we were left standing there (after a 12 hour journey) totally ignored rather than just been given a room – any room – and then sorting it out between them. The room was nice enough. Basic but big enough with a good sized bathroom and a decent shower. Only one pillow per person and the beds were on the hard side but OK. On revisiting the reception the next morning (and every subsequent morning) we were asked if we are checking out, indicating that nearly everyone only stays for 1 night. On asking what we need to do in order to obtain a parking space the answer was to arrive back before the evening. The only one time we managed to do this was the day before actually checking out, when we were charged 4 Euros for the privilege of parking that night. At no time were we asked whether we enjoyed our stay or if everything was to our liking. This hotel used to be very nice and a real find, which probably accounts for the 4.5 star rating but has now been taken over by the Novum group.

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