Hyatt Regency Cologne

“Recommended for family trips”

Since Hyatt is an international hotel, it would be better to provide more international food between Europe and Asia. At least there is soup, for example chicken soup. Especially in cold weather. However, the food available also has a taste. For other facilities: Parking is rather limited, and n… more

Since Hyatt is an international hotel, it would be better to provide more international food between Europe and Asia. At least there is soup, for example chicken soup. Especially in cold weather. However, the food available also has a taste. For other facilities: Parking is rather limited, and not free. Overall is as expected.

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“Outdated facilities, but exceptionally outperformed crew”

While my stay at Hyatt Regency Cologne was pleasant overall, there were several issues with the room facilities and design that detracted from the experience. Outdated Room Facilities: The facilities and settings in the room felt outdated. The air conditioning system only provided heating during t… more

While my stay at Hyatt Regency Cologne was pleasant overall, there were several issues with the room facilities and design that detracted from the experience. Outdated Room Facilities: The facilities and settings in the room felt outdated. The air conditioning system only provided heating during the winter, which made the room uncomfortably warm. Without a window that could be opened for ventilation, this limitation significantly impacted my overall comfort. Staff Responsiveness and Service: I would like to compliment the staff for their professionalism, friendliness, and willingness to help throughout my check-in and my whole stay, especially Mr. Kan, the Front Office Manager who offered substancial help, and it is always lovely to be able to communicate in my mother tougue in a foreign country. Furthermore, when we requested a fan to address the warmth in the room, it was promptly supplied, and they were always attentive to our needs. Their exceptional service helped alleviate some of the discomfort caused by the outdated facilities, and I truly appreciated their dedication and hospitality. Electrical Convenience: The room lacked modern multi-socket panels, making it difficult to charge multiple electronic devices simultaneously. Additionally, the absence of USB charging ports was inconvenient, especially as Type-C charging capability is becoming increasingly essential for modern travelers. Addressing this issue would significantly improve guest convenience and satisfaction. Bathroom Design: The faucet design in both the toilet and bathroom was outdated, featuring separate heads for hot and cold water. This dual-head setup is not user-friendly, and I recommend upgrading to a more modern, single-handle design for convenience. Additionally, the absence of a door for the shower meant water easily splashed onto the bathroom floor, creating unnecessary mess and inconvenience. I understand the hotel is planning renovations, and I hope these issues will be addressed during the updates. Room Cleanliness and Flooring: The room was quite dusty, which was disappointing. With the upcoming renovations, I suggest replacing the current flooring with wooden panels, as this would reduce the likelihood of dust accumulation and improve overall cleanliness. While the exceptional service from the staff was a highlight of my stay, the outdated facilities, lack of modern conveniences, and design features in the room fell short of the high standards expected from the Hyatt Regency brand. I hope the planned renovations will address these issues and bring the property up to a more modern, comfortable, and functional standard.

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“Cologne 2024”

Big and clean room. Superb breskfast variety was great. Great location. The view from the room was great. The room could be better lit up. Seperate taps for hot and cold water were a bit inconvenient. Restsurants in the hotel werr good. We enjoyed our stay and wil be back.

“Please learn from Chinese Hotels”

The Hyatt Regency Cologne was chosen for the single purpose of seeing the fireworks over the Cologne cathedral. This worked well. We are spoilt by Chinese hotels that have larger rooms with modern equipment for a quarter of the price. If you are used to that standard, Hyatt in Cologne seems to be 2… more

The Hyatt Regency Cologne was chosen for the single purpose of seeing the fireworks over the Cologne cathedral. This worked well. We are spoilt by Chinese hotels that have larger rooms with modern equipment for a quarter of the price. If you are used to that standard, Hyatt in Cologne seems to be 20 years in the past. Staff is ok. Breakfast is outstanding.

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