Sheraton Berlin Grand Hotel Esplanade

“I’d give the Grand Sheraton Esplanade Berlin a 10 out of 5 stars if I could.”

If I could, I would give the Grand Hotel Esplanade Berlin a 10 out of 5 stars. It’s not only that the hotel and it’s amenities are second to none, it’s the amazing staff that made this hotel my favorite in Europe. So far, I’ve been to Paris, Rome, Bologna, Florence, Munich, Prague and now Berlin an… more

If I could, I would give the Grand Hotel Esplanade Berlin a 10 out of 5 stars. It’s not only that the hotel and it’s amenities are second to none, it’s the amazing staff that made this hotel my favorite in Europe. So far, I’ve been to Paris, Rome, Bologna, Florence, Munich, Prague and now Berlin and stayed in four star hotels and all these incredible cities. Hotels themselves were, of course, not, none had the staff that would bend over backwards to make me feel as if I was the CEO of Sheraton. I believe that the reason the staff are so happy and responsive is because Patrick, either they or one of the managers at the hotel, always seemed be at the front desk whenever I came down to ask for something. Whatever it was from the coffee maker not working, one of the phones having a scratchy sound or needing an extra key card (several times 😊), Patrick dropped whatever he was doing and took care of it for me. But there were two things that he did that went above and beyond what a manager in any of the other hotels would do. I had been robbed in Rome about a month prior and had no money card, consequently being without cash for all that time. I to rely on a single credit card that kept getting denied because the bank was worried that the credit card I had was going to be a victim of fraud. 🙄 There were several places in Berlin that only took cash, most importantly the Victory Column that had a magnificent view of Berlin. In all of the previous cities I had asked the hotel staff if I could get some cash from my Apple Cash account and they all said that they couldn’t and that I should go to a bank. Talk about being frustrated! 😡 When I told Patrick my plight? he didn’t skip a beat and simply asked how many Euros I wanted. You can imagine the relief I felt when I finally had some good old-fashioned euros in my pocket! 🤪 But the thing that touched my heart the most, however, and made me feel like I was the number one guest in the hotel, was on the day I needed to check out, I had been up very late on the phone because of a family emergency in California. I had asked Patrick if I could get an extension so I could sleep some more, and he asked what time I wanted to stay until, instead of giving me the customary answer of one hour past checkout time. This took me aback a bit, so I said 2 o’clock. Patrick the asked me what time my train was, which was at 5 PM and he said I could check out at 4 PM or however late I wanted. I was stunned! 😳 You talk about stellar customer service! 😎 So if you can’t tell by my review, I highly, highly, highly recommend you stay at the Grand Sheraton Esplanada Berlin when you visit this amazing city. And be sure and tell Patrick that Joey sent you. 😂

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