Mövenpick Hotel Berlin

“Very stylish with cool design, interior - high standard Mövenpick hotel - but cleaning needs to be improved”

I stayed at the Mövenpick Berlin hotel for two nights in the middle of September this year and had a very good experience. I was acknowledged as an Accor ALL Gold member and given an upgrade to a fantastic premium room with an Amazing futuristic interior, especially the bath tub in the middle of t… more

I stayed at the Mövenpick Berlin hotel for two nights in the middle of September this year and had a very good experience. I was acknowledged as an Accor ALL Gold member and given an upgrade to a fantastic premium room with an Amazing futuristic interior, especially the bath tub in the middle of the room was a cool feature and the free standing television with about 150+ TV-channels was also very cool as well. I got a room on the top floor just as I had requested in advanced, far away from the elevator too, just as per my request as well. The staff, from check in the reception, to the restaurant staff and the bartenders and even the cleaners were all very attentive and polite and even the cleaning staff helped with the luggage and showed the way to the room (this is quite a big hotel) which I was very impressed with, which definately is up to the very high Accor standards and the Mövenpick experience that I have encountered in other Mövenpick locations elsewhere in the past. The location is very nearby the Potzdamer Platz, however you have to change S-Bahn train one station to Anhalter Bahnhof to get to the hotel, but there is an elevator in the middle of the platform that takes you right up to maybe 50 meters from the hotel entrance. Otherwise a short walk to Potzdamer Platz, a little longer but not so diffficult walk to other Berlin hotspots such as the Mall of Berlin, the Reichstag, Checkpoint Charlie, etc. It surprises me that this is only a four star rated hotel and not a five star rated hotel as many other Mövenpick hotels are, but that is just one observation. The hotel is packed with much of cool design features such as cool statues, paintings and other art features and has a wonderful athmosphere. I felt very good staying here. The WiFi Connection was impeccable, fast and stable, however you had to reconnect every 12 or 24 hours, which was somewhat anyoing. Also no connectivity such as Chromecast built in the stand alone movable on wheels big flat screen Samsung brand TV. The hotel is built in 2004 and there were some minor scratches and wear and tear stains and stuff that in my opinion could have been taken better care of and although I was very pleased with my stay at the Mövenpick Berlin hotel I must make an accurate evaluation and therefore mention that the cleaning unfortunately was not up to standard, there were unfortunately a lot of dust here and there and the floor and spaces beside the bed on the floor was very dirty and seemed like it hadn't been cleaned for quite a while. However, over all a very enjoyable stay in a very cool and stylish hotel, I really loved it and would definately stay here again.

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“Strange Customer Service for a Luxury Brand”

The hotel itself was okay and we received great service from Michelle,the guest relations manager (thank you so much for your kindness!) but the other staff were quite unfriendly and bordering on rude.when we requested for fresh towels at the reception desk,after 30 mins we called the number labele… more

The hotel itself was okay and we received great service from Michelle,the guest relations manager (thank you so much for your kindness!) but the other staff were quite unfriendly and bordering on rude.when we requested for fresh towels at the reception desk,after 30 mins we called the number labeled as housekeeping and for the first call,they just hung up on us.the second time,assuming they had accidentally cut off the first time,an irritated voice on the other end said "If you want something,come down and take it yourself" we then proceeded to do that and they still took another 20 mins to provide us with the towels.Baffling and not what I expected from a 4-star luxury hotel.There were other occurrences too but this horrid treatment really stood out to us.

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“Glass half empty…”

Let us start with the positive stuff. First of all big thanks to Michelle at the reception who has done her best during my stay and has helped me through an early check in after a very long flight. The breakfast in the hotel is good, WiFi connexion is good too. The location is very convenient to vi… more

Let us start with the positive stuff. First of all big thanks to Michelle at the reception who has done her best during my stay and has helped me through an early check in after a very long flight. The breakfast in the hotel is good, WiFi connexion is good too. The location is very convenient to visit the city without being in the extra center, Brandenburg gate is at 15 minutes walking distance. Bed is comfortable and has a system to adjust it, which is nice. Let us continue with the less good part. Had to change my room three times. The first time because the first receptionist missed the fact that I was a platinum member, and Michelle corrected that and upgraded me. The second room I was offered had a bottle of water opened and a glass half full, so I was very suspicious concerning the cleaning and hygiene of the hotel, leaving something like that in the room. Again Michelle was helpful as proposed another room… that one had the AC not working… and again Michelle offered another room, this one finally seemed correct. Slept after a long flight, but was awaken by the AC system who was doing an incredibly annoying whistling noise, by reducing the Ac power the noise disappears… Shower jet power was good, but the shower head was leaking from a corner, so water was spilling all over the bathroom.

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