Leonardo Boutique Hotel Berlin City South

“Very nice hotel”

My room was large and clean. It was really nice with a complimentary bottle of water. However, the bottle in the room was nearly empty, they had forgotten to change it. The receptionist quickly fixed that, luckily. Good hotel, good breakfast.

“Good location & reasonable good buffet breakfast”

We have stayed at this hotel several times. We like the location, as well as they serve quite reasonably good breakfast with many varieties. When we booked this time we requested a room with a view of Rudower Strasse and they provided. One of the previous times we had a room with a view to the bac… more

We have stayed at this hotel several times. We like the location, as well as they serve quite reasonably good breakfast with many varieties. When we booked this time we requested a room with a view of Rudower Strasse and they provided. One of the previous times we had a room with a view to the backyard which was quite boring. It is also quite close to a U bahn, and also public busses are available on Rudower Strasse. 2 major supermarkets available. Also, a McDonald there 100 meters away, so if get late to find a restaurant always Mc is there as a choice. Neighborhood is also very descent and quite. We will certainly stay again when travelling to Berlin.

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“Convenient location, clean hotel - despite my confusion I would stay here again.”

We were left a little confused about this hotel. My husband and I stayed here for 8 nights visiting family close by hence the reason we had to stay in this area. We had mixed feelings about the hotel but I would stay again. It appears this hotel belongs to a chain of hotels. I suspect that the wr… more

We were left a little confused about this hotel. My husband and I stayed here for 8 nights visiting family close by hence the reason we had to stay in this area. We had mixed feelings about the hotel but I would stay again. It appears this hotel belongs to a chain of hotels. I suspect that the write up of this hotel on booking sites is generic to cover all of their hotels. The internet shows it has a restaurant and considering the guests can come from anywhere, the word restaurant means different things to different people. In this case it meant the breakfast room and not somewhere you could have lunch and dinner. However the Italian restaurant next door Il Nouvo is amazing. I had emailed on two occasions previously to ask whether or not they supply any type of transfer from the airport as it is quite expensive. I never received a response. That was disappointing. I don't necessarily know if the request goes to his hotel or to the head office but it is poor poor service. We booked directly through the hotel, and it was reasonably priced for the area and included breakfast. On arrival we were treated great and service was great. There is a nice seating area in the foyer and at reception there is water with lemons for guests as well as a fruit bowl full of fruit. I note that staffing changed regularly at the desk within the time we were there so service wasn't always consistent. I'm not sure if there is an employment issue as we were told that some staff weren't familiar with the hotel as they were from another site. At one point I went to get a water, this may be trivial for some, but it hadn't been filled for a day. There were just lemons sitting on the bottom. I did ask reception if I could get some water. She filled it but it was the same lemons that had been there for 3 days. I note the next day it was refreshed. The bar which has drinks available was another mixed feeling. The reception staff operated the bar, it was situated behind them. I don't think it's their fault but they didn't know some of the drinks that were on the menu nor did they know how to make some of the drinks. One find young man was going to make an Aperol Spritz, with orange juice, as this is what the recipe said. We stopped him from doing that. There was a great little sparking drink they ran out of which was never replenished. Some of the drinks on their list, they didn't have. When a wanted a small sparkling wine, first time I was charged for the bottle and provided with the glass and the small bottle. Second time round served by a different staff member he poured me a drink and charged me the bottle price but kept half of it. Again, I don't think it's their fault, it's some sort of lack of training. This doesn't take away from their kindness and their effort. We were in the comfort room, and the windows open which is great. It was very clean. We faced the street from the side. A view of Neto - we see the humour in it and will remain as a memory of our 'fabulous' view. I suppose someone has to get the side rooms. The room was smallish but it suited us. It had a desk, chair fridge, tea and coffee, complimentary water and was clean. The bathroom was big enough. The room was extremely clean. Aircon was great, plenty of power points. Bed amazing as were the pillows. Wi fi was a tad annoying, as it would sometimes drop out after leaving the building and you had to log in again, however at other times it didn't. Once you were connected it was okay. There is a fantastic breakfast room with an abundance of choice and I couldn't fault it. It was great plus three tables under an atrium and it was really nice. You can elect to not service your room via a computer in your room which was great as I choice for every three days but then it didn't get serviced so I fixed that with a sign on the door. In the end I wasn't sure if anyone paid attention to what is entered into the computer so I just put a sign on the door when I needed it serviced again. I am conscious of wasting water etc and felt in 8 days I only needed two cleans. The staff working around the property were constantly cleaning. Amazing. I used the laundry service as we had already been travelling four weeks, I thought this was expensive. However, it was easier than finding a laundromat. Again, the staff didn't seem to have much knowledge when it came to the laundry service. There is a car park out the back, we didn't have a car but I noted in the manual provided in the room it's 15 euro a day. There is an outdoor area with three tables and chairs adjacent to the car park, it was nice to sit there and have a drink and wind down. We found it cheaper and more choice if we wanted something to drink to go to Netto next door and buy our own drinks. Smoking is okay outside. Note there is a cigarette machine inside as well, a relic in some countries but seem to be common in Germany. Handy for smokers. As an aside it appeared a lot of guest workers staying here. There are various restaurants down the street, supermarkets Aldi and Netto, fast food and the location is easy to get around. Buses are available as well as well as escooters and bikes around Berlin which is handy as well. Gropius Passagen (shopping centre) is not a long walk away, 20 minutes and a subway there as well. They have a direct taxi line. If you need a taxi, just ask at the desk, it never took longer than 2 min for the taxi to arrive. I would stay here if I came back to Berlin but I know what to expect now. It was still comfortable and the staff did their best.

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“Very clean and good location”

Our room facing the road was compact but absolutel spotless and had all we needed, including a fridge. There was lots of road noise and the room also got quite hot. We were on the 5th floor. There was air conditioning available, but we did not use it. Staff were really friendly and helpful. Not muc… more

Our room facing the road was compact but absolutel spotless and had all we needed, including a fridge. There was lots of road noise and the room also got quite hot. We were on the 5th floor. There was air conditioning available, but we did not use it. Staff were really friendly and helpful. Not much choice of drinks in the bar, no Brandy or Weinbrand, but fortunately there are lots of restaurants nearby. Location is great, bus from the airport stops outside and it's easy to get anywhere on public transport. Not the cheapest hotel but I certainly would stay here again

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