Hotel Chateau Kurfürstendamm

“Well located, good value for money”

First of all please be clear that this hotel is not perfect, the decor is quite old and the breakfast was very ordinary (and a little understaffed). However this is why I am giving it 5 stars: reception were friendly and helpful, and most importantly the combination of price and location is excel... more

First of all please be clear that this hotel is not perfect, the decor is quite old and the breakfast was very ordinary (and a little understaffed). However this is why I am giving it 5 stars: reception were friendly and helpful, and most importantly the combination of price and location is excellent value for money. And moreover the location is really nice, good for a stroll, with loads of nice parks and restaurants. We didn’t really know Berlin, but wanted to be well located for both the Olympic stadium and the city centre sights, and this hotel fits the bill. And it is only 5 minute (pleasant) walk from the nearest S Bahn station. Would stay here again.

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“Great location for shopping and sightseeing”

Clean, comfortable, central location, friendly staff…couldn’t want anything more. Lidls right next door if you want any snacks or water etc. Come out the hotel front door and turn left and walk to end of street and turn right and you are in shopping heaven, Hard Rock Cafe, Starbucks and lots of i... more

Clean, comfortable, central location, friendly staff…couldn’t want anything more. Lidls right next door if you want any snacks or water etc. Come out the hotel front door and turn left and walk to end of street and turn right and you are in shopping heaven, Hard Rock Cafe, Starbucks and lots of independent stalls and shops. Hotel rooms are serviced by a lift to all floors and the room we had had a bath/shower, two single beds (although very close together as is case in a lot of European countries), a TV, a kettle with tea/coffee. Room very clean and beds comfortable after a long day sightseeing. Would highly recommended this hotel as what we paid for three nights was a great bargain

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“room for improvement”

I have stay diffirI have stayed in several different Accor hotels, but this hotel does not immediately deliver to the Mercure standard and 4 stars. The reception: We experienced from the arrival that the receptionists, it was more like a duty job, more than making the guests feel welcome. When y... more

I have stay diffirI have stayed in several different Accor hotels, but this hotel does not immediately deliver to the Mercure standard and 4 stars. The reception: We experienced from the arrival that the receptionists, it was more like a duty job, more than making the guests feel welcome. When you arrived at the hotel after been out in town , they never said hello, normally when you pass a reception you just get a smile on the way, and possibly a hello, here nothing even if they only look on the screen no reaction. Only on the last day was there one said good morning, i chock little, and when asked when check out, if it was ok, just didn't have the energy to explain that the standard was missing. The breakfast Was nice and delicious especially the first few days when e.g. bacon was crispy and delicious, nothing was missing from the buffet, but the sloppy bacon the last few days could have been better. Cleaning We skipped cleaning after the first night, but ask for an extra roll of toilet paper, there is nothing to do but run out. The rest of the days we had cleaning, and on the last day we had not received an extra roll of toilet paper, unfortunately it was only discovered when it had to be used, which meant visits to the toilet with missing paper as a result. In any case, it can be done better by always having a roll in use and a spare. Maintenance We live in Europe, where you go up in climate and pass on resources such as water and heat, our toilet ran with water the first morning, which I told the reception. She didn't seem particularly interested, but wrote it down. The toilet was also not running when we came back later. But after the first use it ran again. So that's why we chose to have the cleaning done the following days, since thinking green and about the climate was perhaps not that important to the hotel after all.

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