Renaissance Aix-En-Provence Hotel

“Lovely location”

Great, smooth check-in by lovely, efficient receptionist, sorry missed her name. Delicious breakfast with fresh juice, egg station, warm pastries etc. Room was good with modern bathroom and walk in shower. Would have thought there would be usb points for chargers as had forgotten adapters, however… more

Great, smooth check-in by lovely, efficient receptionist, sorry missed her name. Delicious breakfast with fresh juice, egg station, warm pastries etc. Room was good with modern bathroom and walk in shower. Would have thought there would be usb points for chargers as had forgotten adapters, however, reception lent me one so not a big issue. We liked the pool area, never had to fight for sun beds or towels; my only comment is that access to the pool was difficult, especially for elderlies, would have been so much safer to have a hand rail installed. Great location, easy walk to the plentiful restaurants and bars in beautiful Aix en Provence.

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“Nice pool and breakfast”

We stayed for 2 nights our first visit. We chose based on wanting a pool. Great welcome and lovely reception - we were lucky to be able to check in early at around 11:30am and our rooms were ready. Spacious clean room with a huge comfy bed. Air con could have been colder. We were 5th floor. Bathroo… more

We stayed for 2 nights our first visit. We chose based on wanting a pool. Great welcome and lovely reception - we were lucky to be able to check in early at around 11:30am and our rooms were ready. Spacious clean room with a huge comfy bed. Air con could have been colder. We were 5th floor. Bathroom was again clean and good size but no shower gel - phoned and it was quickly topped up. It was bath with shower overhead, would rather a walk in shower but maybe they are upgrading soon. We had a tiny balcony which was nice for an evening drink. The pool was small but it was refreshing and we never had an issue getting sunbeds. One of the days it was chaotic with lots of kids and balls being thrown around not too relaxing. The 2nd day it was calm and infact one of the team said the kids aren’t allowed to play with balls. Don’t think parents too happy and it was strange the previous day it was overrun with many balls and dive bombs etc. There’s no rail to get into the pool so small kids struggling and hanging around the steps making it difficult to get in and out. Breakfast was plentiful with fresh baked croissants. Real fresh orange juice which is rare these days. Plenty of choice with baguettes and cheeses, eggs or omelette cooked to order.

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“A great location for Aix village and day trips by bus to Marseille.”

A Wonderfully Resort in a Great Location This was an excellent choice for Aix town and a great spot to take daily Olympic trips to Marseille. Very knowledgeable and helpful staff with excellent English if you are not French speaking. Our upgraded room had a tiny but functional balcony. The bed d… more

A Wonderfully Resort in a Great Location This was an excellent choice for Aix town and a great spot to take daily Olympic trips to Marseille. Very knowledgeable and helpful staff with excellent English if you are not French speaking. Our upgraded room had a tiny but functional balcony. The bed divine. Bathroom spacious , extra toilette amenities , water dispenser on floor, quiet, walk to Aix and the Aix Routière is a 5 min walk. The 49 , 50, and 51 buses go regularly to Marseille for our Olympic Sailing events. The buffet breakfast is excellent to start your day. Did not use the pool but it looked relaxing. I would have given this property 5 stars except for the poorly functioning “ AC” which was inadequate to cool our room. We think it’s an issue because we saw standing fans coming out of other top floor rooms. It was very hot in August and AC ( for us is essential to sleep at night) . That’s my only complaint. We contacted the reception and they sent maintenance to the room but never resolved. The ground floor and restaurant were chilled so not sure of the issue. It’s a great location With many upscale amenities .

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“Not as expected but staff work hard for customer service.”

While service was good and staff were super helpful, the restaurants were good if not incredibly busy for both breakfast and lunch by the pool. Obtaining a pool chair requires being there when they open. Our room could never be cool, even after we expressed concerns to the staff. The pool area is… more

While service was good and staff were super helpful, the restaurants were good if not incredibly busy for both breakfast and lunch by the pool. Obtaining a pool chair requires being there when they open. Our room could never be cool, even after we expressed concerns to the staff. The pool area is overlooked by several apartments which feels odd. The walk to the village was nice. Overall for value I’d say MEH.

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