Grand Hôtel Roi René Aix-En-Provence Centre – Mgallery

“Good and bad”

Very pleasant receptionist at check-in, our bags were stored then delivered to our room when it was ready. Our king suite had a spacious separate bedroom with a very well-designed wardrobe which included plenty of shelving, it hid the safe plus a huge shelf for a suitcase. The bathroom was disapp… more

Very pleasant receptionist at check-in, our bags were stored then delivered to our room when it was ready. Our king suite had a spacious separate bedroom with a very well-designed wardrobe which included plenty of shelving, it hid the safe plus a huge shelf for a suitcase. The bathroom was disappointing; the curved wall separating it from the bedroom was built in glass bricks so as there is no natural daylight in this space it necessitated having lights on all the time, hence whoever was still in bed then had to be wide awake. The very deep bathtub was a bit of a shock but the rubber mat helped. Breakfast was good, plenty of choice. The bad side here was my interaction with the lady who appeared to be a supervisor (nobody wears name badges). I happened to spill a bit of coffee & when I called this lady to apologise & bring it to her attention, her reaction can only be described as downright rude. There was no smile or pleasantry, she just stormed in to the service room to get some cleaning stuff & I could hear her banging & throwing things around, even one of the other wait staff was a bit embarrassed by this lady’s attitude. My major complaint about the hotel is that out of the five nights we stayed, the (only) bar, in the foyer, was closed for private functions from 7pm to 10pm on two nights. One night I actually had to go down to reception after 10pm to complain about the noise I could hear from my open window. Considering the price you pay at this hotel it’s astounding that they don’t appear to have much respect for their guests. As a diamond Accor member, very disappointing.

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“Perfect location”

This was a very good hotel. It was pleasant from the moment we walked in. The room was clean and neat. I would have appreciated more draw space but that is the only complaint I have. The food in the restaurant was good. I had breakfast there as well as dinner. Magical town.

“Good hotel, well situated for the old town”

The good: Perfectly situated for the old town. Comfortable room and bed. Large private terrace with sun beds overlooking the pool. Breakfast service was excellent with lots of choice, and aided by the young American maitre’d who understands customer service. The not so good: The waiters at breakfa… more

The good: Perfectly situated for the old town. Comfortable room and bed. Large private terrace with sun beds overlooking the pool. Breakfast service was excellent with lots of choice, and aided by the young American maitre’d who understands customer service. The not so good: The waiters at breakfast were haphazard and what and when you got it was quite random. There weren’t any convenient electric sockets in the room for charging phones, etc. The shower is an attachment to the bath taps so fiddly to get the temperature right each time you use it. There was no hot water on the final evening/morning. When it came to check out the invoice bore no resemblance to what we’d booked. When the booking details were showed to the manager at the front desk he argued that we’d only booked breakfast for one (even though it was an inclusive special room offer) but when I told him that was ludicrous he managed to print a new invoice that matched exactly what we’d originally booked. I really don’t expect to be scammed by an international hotel chain! Summary: Lovely hotel, great location. Generally good and friendly service, but disappointed by the attitude of management at check out which puts me off using Accor hotels in general.

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“Nice, well maintained hotel with pool”

A nice, well maintained hotel near the old part of AIX with friendly and attentive staff. The room and bathroom were very spacious and spotless. The hotel also has a pool, which we didn’t get a chance to enjoy because there wasn’t enough shaded area.