Aquabella Hôtel & Spa

“Some superb staff can make the difference!”

Very good location, very clean. Restaurant menu could be much broader. But the real difference is made by people like David at the Pool Bar and Chloe at the front desk, who work seemingly-effortlessly (that means they work very hard!) to make your experience the best it can possibly be. Thank yo… more

Very good location, very clean. Restaurant menu could be much broader. But the real difference is made by people like David at the Pool Bar and Chloe at the front desk, who work seemingly-effortlessly (that means they work very hard!) to make your experience the best it can possibly be. Thank you for your generous and kind hospitality! We’ll recommend your support to others!

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“A wonderful getaway spot…”

Beautiful setting and a great location! We didn’t take advantage of the spa or pool but enjoyed the outdoor spaces and the other amenities. It was the relaxing respite we needed after a busy few city weeks. A great launching place for touring the town and the area.

“David and Chloe terrific hotel ambassadors. All else good but for restaurant and inconsistent wifi.”

Our in-car gps took us exactly to the hotel but bollard in the middle of the street was a problem. To get to hotel parking garage suggest using this address 19 Rue Jacques de la Roque 13100 Aix-en-Provence, France followed by address of hotel. This will avoid the bollard and the slow drive through … more

Our in-car gps took us exactly to the hotel but bollard in the middle of the street was a problem. To get to hotel parking garage suggest using this address 19 Rue Jacques de la Roque 13100 Aix-en-Provence, France followed by address of hotel. This will avoid the bollard and the slow drive through the old part of town. Chloe was helpful from the moment we arrived. David at the pool bar very helpful. Eating at the restaurant gets an F from me. It’s like the chefs are trying to put out pretty, unique food with little regard for also creating comfort food. Breakfast eggs too dry, Caesar salad too difficult to cut the spears of lettuce in the bowl which wasn’t made for cutting. The chef should try to eat what they make! These two early experiences drove us to find alternate places to eat. The hotel itself is very nice. Air conditioning is controlled by the hotel. Ours was set at 22C or 71.6F. Rooms have refrigerators. Pool is great, spa area is very nice. Hotel is well located for visiting Aix on foot. For breakfast try these two bakeries which open early enough. On the way to the bakery there is one small grocery store which opens at 7:30 as well as a nearby fruit stand. Les Moulin des Artistes 36 Pl. des Tanneurs, 13100 Aix-en-Provence, France Boulangerie Paul 3 Avenue du Maréchal Foch, 13100 Aix-en-Provence, France Five minutes walk out the side door is a piazza with multiple outdoor places to eat.

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“Didn’t feel the love at this hotel”

The hotel room and location were good. The front desk staff we encountered did the minimum for you though they did attempt to act friendly and helpful. I called the front desk to get help with finding out about how much a taxi would be to go to Avignon and he said he didn’t know. He said Avignon i… more

The hotel room and location were good. The front desk staff we encountered did the minimum for you though they did attempt to act friendly and helpful. I called the front desk to get help with finding out about how much a taxi would be to go to Avignon and he said he didn’t know. He said Avignon is about 12 km which is totally wrong. He did not offer to find out. We tried to borrow an umbrella and they didn’t have any left. This is not the staff’s fault. In other very good hotels, this was not an issue! The air conditioning is pre set to 22C, so if this is too warm for you from April to October then it’s too bad. Our room did not get any cooler than 23.5 C. We ended up opening the window in the morning. We didn’t open it at night because of the noise outside. Again, this is not the staff’s fault. They did bring a fan which really didn’t work that well. The hair dryer was hard to use. You had to squeeze the handle hard for it to work. Again, this is not the staff’s fault. The steam room and sauna were nice. Unfortunately, the jacuzzi was not very hot. Not the staff’s fault.

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