Hôtel Les Suites Du Montana By Les Etincelles

“Great Skiing week, just with some cold restaurants.”

The Hotel location, duplex apartment, Spa, ski storage facilities and reception staff were excellent. The following are reviews of the restaurants in the Montana complex. The Gourmet restaurant in Les Suites was extremely cold, and the service was extremely slow, with no apparent person in charge, … more

The Hotel location, duplex apartment, Spa, ski storage facilities and reception staff were excellent. The following are reviews of the restaurants in the Montana complex. The Gourmet restaurant in Les Suites was extremely cold, and the service was extremely slow, with no apparent person in charge, and people just standing around chatting. The restaurants Les Chantrelles and Le Charmerie were a lovely temperature and service in both were excellent. The La Place restaurant was also extremely cold, but service was great. The food in all 4 restaurants was very good, though Le Gourmet struggled to be able to inform us if there was dairy in any of the meals, or to be able to substitute things.

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“This is at best a 3 star hotel”

This is not a 5 star hotel with below par food, service and facilities. The food was often served luke warm, especially at breakfast. Breakfast often ran out of fruit, juice and pastries with staff not able to keep up with demand leaving to very long wait times. The wine list from day 1 was ver… more

This is not a 5 star hotel with below par food, service and facilities. The food was often served luke warm, especially at breakfast. Breakfast often ran out of fruit, juice and pastries with staff not able to keep up with demand leaving to very long wait times. The wine list from day 1 was very sparse and ran out of many options with in a few days. Service was slow in all areas despite staff being helpful and trying. There were just too few people. Getting the fire cleaned, made and lit each day was a trial and a half. The spa area was a big improvement but there was no shower gel in the showers (only one of which was working) and the gym / fitness room is an embarrassment and cannot be called either. The boot room is ok but does not have heated boot warmers. The bedrooms are good and the reason why I have not rated this hotel worse. I cannot recommend as there are just too many issues to be addressed by hotel management.

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“Pleasant but lacking service”

Good location and facilities. However you will be frustrated by the failure to get the hospitality basics right and this definitely isn’t a five star experience. If you like waiting and prompting every part of your requirements then this is the place for you. Dinner generally takes around 3 hours a… more

Good location and facilities. However you will be frustrated by the failure to get the hospitality basics right and this definitely isn’t a five star experience. If you like waiting and prompting every part of your requirements then this is the place for you. Dinner generally takes around 3 hours as you are constantly waiting. You will wait to be seated, once seated you will then wait 20 minutes for a menu but they won’t take a drink order. You will ask for cutlery that won’t show up with the food. They serve a 5 course dinner but due to the painfully slow service it will take up your entire evening. Also ALL of you food will be served COLD and if extremely lucky at best it maybe slightly warm but certainly never hot. Same experience for every guest and the constant queue of people complaining is never ending. Not really she how difficult it is to show someone to a table, give them a menu and take a drinks order in one go. The fact this part alone will come in painfully long instalments get everyone’s back up. Breakfast will also take upto and hour which isn’t great if you need to make prompt time for lessons etc If you’re not exhausted from the skiing you will be from the poor service experienced here which is such a shame as could easily be a great place it they could just get the basics right. Will be taking my hard earned cash elsewhere

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“Lovely hotel, let down by technical issues and no shower fixings”

The staff were lovely, very friendly and helpful, the location is great, right by the piste. Our room was a good size and very comfortable - rustic rather than modern, but I like that. The half board dinner at Le Gourmet was very good. The Spa pool and sauna were lovely (although you had to igno… more

The staff were lovely, very friendly and helpful, the location is great, right by the piste. Our room was a good size and very comfortable - rustic rather than modern, but I like that. The half board dinner at Le Gourmet was very good. The Spa pool and sauna were lovely (although you had to ignore the sign that said to Spa, as that just leads to a dark corridor full of laundry trollies, and follow signs to the fitness centre). However, for all that I can only give it 3* because it was so, so cold. The second double doors to reception and bar area appeared to be stuck open, so every time anyone came through the doors it opened a garage door sized hole to the outside. And at times it was -17degC outside. This made bar, reception and to a certain extent dining room upstairs so cold. Then on our final evening the underfloor heating in our room also stopped, and the room rapidly chilled (we lit the fire and wrapped ourselves in blankets, which warmed up the living area but the bedrooms were cold). After a request at reception it was restarted during the night & we were warm again by morning. Also, there is no high level shower fixing to enable us to have a shower, which is really inconvenient. There is enough water pressure, so it would be a cheap and quick fix - and others have complained about it, so I really don't understand why this hasn't been resolved. To add insult to injury, the "going green" advice in the lift is a request to take a shower rather than a bath!

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