Mercure Pau Palais Sports

“A good hotel”

Quiet and comfortable, this place is just on the outskirts of the city and close to the highway access. Ideal for a night stop, the room was small, clean and clear, with a good bathroom. The service from check-in to departure was courteous and efficient from all the staff. Nice swimming pool, coo... more

Quiet and comfortable, this place is just on the outskirts of the city and close to the highway access. Ideal for a night stop, the room was small, clean and clear, with a good bathroom. The service from check-in to departure was courteous and efficient from all the staff. Nice swimming pool, cool and quiet, enjoyed by this kind of hot weather. Good coffee at the bar. A good experience.

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“Peaceful location in easy reach of Pau”

There is ample car parking space right in front of the hotel which is not far from the motorway. We were made welcome and the all the staff we met were accommodating and helpful. Although our room was smaller than expected it was clean and attractive and to compensate for size had a large TV scre... more

There is ample car parking space right in front of the hotel which is not far from the motorway. We were made welcome and the all the staff we met were accommodating and helpful. Although our room was smaller than expected it was clean and attractive and to compensate for size had a large TV screen. There was no writing table, but the bed was comfortable, and the bathroom was clean and bright. It is a peaceful location. There is an attractive swimming pool, but we did not use it. Dinner in the restaurant was extremely good, the food excellent and we enjoyed our stay. Dogs were allowed in the restaurant which might not please everyone. The hotel is well placed to visit Pau which is only ten minutes away by car.

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“Rooms more of an IBIS level but top-notch staff”

Cramped rooms, narrow and hard beddings on which it is impossible to relax, not-so-fresh pillows, super thin towels, minimalist toiletries– just a gel fixed to the wall of the shower, we had to claim hand soap – we were used to a better treatment by Mercure hotels. The rooms here are more of a ba... more

Cramped rooms, narrow and hard beddings on which it is impossible to relax, not-so-fresh pillows, super thin towels, minimalist toiletries– just a gel fixed to the wall of the shower, we had to claim hand soap – we were used to a better treatment by Mercure hotels. The rooms here are more of a basic Ibis. The parking is not closed, which is not reassuring when you have to leave luggage in the car due to lack of space. Many customers weren't wearing masks - even in elevators - and we didn't see them asked to wear ones. In addition, the sanitary pass is not required for breakfast, a rule by the Accor group according to the receptionist. However, we stayed in another Accor hotel in September and customers without a sanitary pass had to have their breakfast in their room. On the other side the hotel is quiet and well located near the highway, dinner and breakfast were more than good. The staff are very kind and responsive. These positive points made our stay a little more comfortable.

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“Average”

Very much an average score. On the plus side - very nice design of public spaces, nice outdoor swimming pool (didn't use it though). Level of service left us question out choice of the hotel. Be very careful when ordering taxi thought the hotel, demand info about the pricing policy, especially wh... more

Very much an average score. On the plus side - very nice design of public spaces, nice outdoor swimming pool (didn't use it though). Level of service left us question out choice of the hotel. Be very careful when ordering taxi thought the hotel, demand info about the pricing policy, especially when travelling during weekend and not familiar with the local regulations. When ordering at the hotel bar, be aware you might not understand the invoice when checking out, no signature required when asking to add the cost to your room.

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