The Westin Paris - Vendôme

“Location is great, but time for some renovations…”

I stayed here back in 2016 and had a good experience, so I was looking forward to a return. A lot has changed since then. The hotel was very run down, and staff was not very friendly. The room needed major renovation. Carpet was dirty, decor was outdated, room smelled faintly of smoke, but most ala… more

I stayed here back in 2016 and had a good experience, so I was looking forward to a return. A lot has changed since then. The hotel was very run down, and staff was not very friendly. The room needed major renovation. Carpet was dirty, decor was outdated, room smelled faintly of smoke, but most alarming was the bathroom shower with peeling paint and damaged tile. Even in a deluxe room, the bathroom was so small that someone could not be standing inside while someone else opened the door. When I asked the front desk for a bottle of water, they asked me for my name and room number and checked a list before allowing a bottle of water as if I were coming in asking and not staying there. Nobody at the front door was friendly and said hello nor asked if we needed transportation anywhere. The only redeeming quality of the place is the location and that it is a Bonvoy property. It pains me to say but I will not be returning until the issues are addressed.

less

“Great location...but....”

Great location. But many other properties are also great. Service was good, not great. We arrived on a Thursday early afternoon. I had exchanged many emails with the property about my arrival and when I arrived the front desk said my room wasn't ready and next time I should do a mobile check in… more

Great location. But many other properties are also great. Service was good, not great. We arrived on a Thursday early afternoon. I had exchanged many emails with the property about my arrival and when I arrived the front desk said my room wasn't ready and next time I should do a mobile check in to help with an early check in. Some much for many emails. We had planned on doing a few things upon arrival, so not much of a hassle not being able to check in and by the way, our luggage didn't make it to CDG. We went about our Paris first day journey and quickly we received a text that our room was ready. With the many emails, I requested flowers and champagne to be in the room. When our room was ready, neither were present. Our room was nice, being an Titanium elite Marriott member, thought I would have had a better room. I went down to the concierge and inquired about the flowers and asked about dinner suggestions. They apologized about the flowers and said it would be quickly fixed. They gave us a great walk able dinner recommendation. A great set of flowers were finally delivered to our room, they were exceptional. A big issue with the room was the room temperature. When I went down to the concierge desk they explained the thermostat, I have traveled to well over 2,000 hotel rooms and an well versed in room controls, but this one had me confused. I turned it up as high as I thought I could it it never really got too hot. I should have called again, but did not. We stayed 4 nights and the third night it got pretty cold in the room. Last two issues were upon our departure day. We requested a late check out (1 pm) upon arrival and our key stopped working at 11 am on departure day. Lastly a minor issue, our departure day there was a large conference on the property and we couldn't walk straight to breakfast but all around the the building. The elevators took forever as the conference was on many floors. I'd like to mention the breakfast was very, very good and the service was also excellent. The location of this property is ideal and hence the price. It was good, but didn't met my expectations.

less