Novotel Paris Centre Bercy

“NICE STAY”

Practical hotel located walking distance from Grae de Lyon and Bercy Arena. Peaceful area friendly to walk around. Clean and modern hotel. Friendly and attentive team! Got special attention during the holiday seasons stay! Modern rooms and well equipped.

“AMAZING HOTEL! Would 100% recommend and will use again!”

Absolutely perfect and would be happy to recommend this hotel. The room was clean and had everything we needed. The location is great, right opposite the metro station and less than 10 minutes walk from Gare de Lyon (which goes to Disneyland). The breakfast was very nice, and there was the option t… more

Absolutely perfect and would be happy to recommend this hotel. The room was clean and had everything we needed. The location is great, right opposite the metro station and less than 10 minutes walk from Gare de Lyon (which goes to Disneyland). The breakfast was very nice, and there was the option to take some fruit for the day. All the staff we met were incredibly friendly, noticeably so. And it was great value too. In fact it was £100 cheaper than the Novotel that was near to Gare de Lyon.

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“Great staff, rooms, and location.”

We stayed at Novotel Bercy whilst going to a concert at Accor Arena. The location was perfect – right next door to Accor Arena and adjacent to metro lines 6 and 14. Staff were excellent – really helpful and friendly. Some work was being done in the road which led to the water supply being cut-off;… more

We stayed at Novotel Bercy whilst going to a concert at Accor Arena. The location was perfect – right next door to Accor Arena and adjacent to metro lines 6 and 14. Staff were excellent – really helpful and friendly. Some work was being done in the road which led to the water supply being cut-off; to solve this problem, the staff gave us bottled water to drink, looked into us borrowing a room in a nearby Ibis to have a shower and gave us a free drink each to compensate for the bother. Our room was a decent size and very comfortable, as was the bed. Breakfast was also excellent with a large choice of quality food and again very helpful staff. The Novotel was more expensive than the Ibis Styles next door where we stayed last time so we are spoilt for choice of Accor Hotels here and would be happy to return to either; However, we think that the Novotel is worth the extra expense. Do get the loyalty card (carte de fidelite) which is free and gives useful bonuses; if you do not want to use the points gained on your card, they can be given to charity.

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“Excellent Hotel - Excellent location”

We needed three rooms to accommodate our family. These were conveniently placed next to each other. Our rooms looked out on to the concert arena and we thought it might be noisy and disturb our sleep, but once the windows were shut it was only the bass noise that got through. AC did not appear to … more

We needed three rooms to accommodate our family. These were conveniently placed next to each other. Our rooms looked out on to the concert arena and we thought it might be noisy and disturb our sleep, but once the windows were shut it was only the bass noise that got through. AC did not appear to work in our room. It was strange having the toilet separate from the bathroom, and with no sink in the toilet, meaning you had to go to bathroom to wash hands. The fridge and safe were a welcome addition to the room. There was no tea or coffee in our room - but we pinched it from the kids rooms. However the hotel is let down by the restaurant . As it was torrential rain the first night, we decided to eat in the hotel. They agreed we could have the main menu for the adults and the room menu (ie pizza) for the children. The service was very poor. Everything we ordered for my grandson was wrong. No apple juice arrived we had to ask again. The topping on his pizza was wrong - despite us saying it in French and English. And finally I had to ask THREE times for chocolate ice-cream for him (again in French and English) The child at the next table ordered it way after us and got it almost immediately! The swipe of the credit card was put on to the wrong room, so when we tried to pay the bill using our room number, this was not possible. It was only when we enquired at reception, that the error was realised. Finally - breakfast. Just turn up in the morning we were advised by reception on arrival. So we did - only to be told they had no record of us wanting breakfast. Turns out you do just turn up - at reception to order breakfast and then you are permitted to enter the breakfast room. Were not overly impressed - the pancakes they were calling crepes were cold. The hot food selection was not overly hot, and not overly tasty. My son had D&V later that day, and the only food he had had differently to everyone else was the scrambled egg at breakfast. I thought it smelled funny so did not have any. You can however cook your own eggs - fried or boiled if you so choose. We chose not to have breakfast at the hotel the next morning - choosing instead to eat in the nearby station. I would recommend the hotel - great location, and nice hotel. Would not however recommend the restaurant for any meals. Plenty of other eating places nearby. A nice touch that the kids loved was the "no-touch" hand sanitiser at the entrance.

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