Mercure Paris Gare De L'est Magenta

“Decent hotel in good location”

We stayed for four nights for a family trip to Paris. Great location near multiple Metro lines and only a few minutes to the Canal Saint Martin. All our rooms were well appointed and had everything we needed - the honey toiletries, chilled water and little chocolates were a nice touch - and it was … more

We stayed for four nights for a family trip to Paris. Great location near multiple Metro lines and only a few minutes to the Canal Saint Martin. All our rooms were well appointed and had everything we needed - the honey toiletries, chilled water and little chocolates were a nice touch - and it was really kind of the staff to upgrade my parents’ room as it was a special occasion. There was also free coffee and mineral water in reception and the staff were welcoming and helpful.

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“Not bad, not great but rather "average +"”

Good location near Gare de l'est. Lift was out of order (fine with us, maybe less so with elderly/disabled people or those with lots of luggage). Rooms and bathroom were clean but for sure on the smaller side (sort of to be expected in Paris). Check in-/out process was smooth. Ongoing constructio… more

Good location near Gare de l'est. Lift was out of order (fine with us, maybe less so with elderly/disabled people or those with lots of luggage). Rooms and bathroom were clean but for sure on the smaller side (sort of to be expected in Paris). Check in-/out process was smooth. Ongoing construction in the block made for some disturbing noise - yet the hotel is not to be blamed for this.

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“Small rooms, but nice breakfast room”

I know that hotel rooms in Paris are small, but this was a very small room, still at a high cost. The only table was a small round table, there was one chair, but it barely fit, I ended up sitting at the end of my bed to do work on the table. A positive surprise was that the breakfast was served … more

I know that hotel rooms in Paris are small, but this was a very small room, still at a high cost. The only table was a small round table, there was one chair, but it barely fit, I ended up sitting at the end of my bed to do work on the table. A positive surprise was that the breakfast was served in the basement with old arches. The breakfast was good except that the coffee machine didn't work. Location was close to Gare de l'est and also walking distance from Gare du Nord.

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“Beware of building construction noise.”

My room overlooking the park, was extremely noisy. There is a building site next door and building starts at 7am. And there’s jackhammers during the day. Also, on the road below, was a metal plate, which banged every time a car drove over it (24/7). They should not be charging full price for t… more

My room overlooking the park, was extremely noisy. There is a building site next door and building starts at 7am. And there’s jackhammers during the day. Also, on the road below, was a metal plate, which banged every time a car drove over it (24/7). They should not be charging full price for the rooms affected by this noise. I took it up with the female receptionist who told me there’s construction all around Paris. Her attempt to deflect missed me. When I insisted, she said she would email her manager and send me a reply. 2 weeks later, no response. Clearly no action was taken. They should not be charging full price for these rooms. Very poor customer concern/service by this hotel.

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