Mercure Paris Gare De L'est Magenta

“Excellent hotel”

The hotel is centrally located near the metro opposite mc donalds. The front desk staff was extremely helpful with bookings and guidance. Rooms very neat and clean with a kettle. The breakfast gad very food options for vegetarian, breads , Mayo, cucumber etc made for good veg options. Highly recom… more

The hotel is centrally located near the metro opposite mc donalds. The front desk staff was extremely helpful with bookings and guidance. Rooms very neat and clean with a kettle. The breakfast gad very food options for vegetarian, breads , Mayo, cucumber etc made for good veg options. Highly recommended

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“Not bad, not great but rather "average +"”

Good location near Gare de l'est. Lift was out of order (fine with us, maybe less so with elderly/disabled people or those with lots of luggage). Rooms and bathroom were clean but for sure on the smaller side (sort of to be expected in Paris). Check in-/out process was smooth. Ongoing constructio… more

Good location near Gare de l'est. Lift was out of order (fine with us, maybe less so with elderly/disabled people or those with lots of luggage). Rooms and bathroom were clean but for sure on the smaller side (sort of to be expected in Paris). Check in-/out process was smooth. Ongoing construction in the block made for some disturbing noise - yet the hotel is not to be blamed for this.

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“Small rooms, but nice breakfast room”

I know that hotel rooms in Paris are small, but this was a very small room, still at a high cost. The only table was a small round table, there was one chair, but it barely fit, I ended up sitting at the end of my bed to do work on the table. A positive surprise was that the breakfast was served … more

I know that hotel rooms in Paris are small, but this was a very small room, still at a high cost. The only table was a small round table, there was one chair, but it barely fit, I ended up sitting at the end of my bed to do work on the table. A positive surprise was that the breakfast was served in the basement with old arches. The breakfast was good except that the coffee machine didn't work. Location was close to Gare de l'est and also walking distance from Gare du Nord.

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“Beware of building construction noise.”

My room overlooking the park, was extremely noisy. There is a building site next door and building starts at 7am. And there’s jackhammers during the day. Also, on the road below, was a metal plate, which banged every time a car drove over it (24/7). They should not be charging full price for t… more

My room overlooking the park, was extremely noisy. There is a building site next door and building starts at 7am. And there’s jackhammers during the day. Also, on the road below, was a metal plate, which banged every time a car drove over it (24/7). They should not be charging full price for the rooms affected by this noise. I took it up with the female receptionist who told me there’s construction all around Paris. Her attempt to deflect missed me. When I insisted, she said she would email her manager and send me a reply. 2 weeks later, no response. Clearly no action was taken. They should not be charging full price for these rooms. Very poor customer concern/service by this hotel.

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