Best Western Plus Hôtel Littéraire Marcel Aymé

“If something goes wrong, the Marcel Ayme team is there for you!”

When my husband stepped out of the taxi, he fell and fractured his hip and spent the whole of our vacation in the hospital. Meanwhile, the team at Marcel Ayme went over the top with taking care of me, our luggage, and helping over and over again with phone calls and translation of French into Engli… more

When my husband stepped out of the taxi, he fell and fractured his hip and spent the whole of our vacation in the hospital. Meanwhile, the team at Marcel Ayme went over the top with taking care of me, our luggage, and helping over and over again with phone calls and translation of French into English, arranging an ambulance and taxi service, you name it. Everyone was so very kind and generous with their time.

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“A beautiful stay”

You should definitely choose this hotel. It is designed tastefully, offers what feel like a museum experience for Aymé and the rooms are gorgeous.

“Severe probllem with fire alarm management”

The only problem in the hotel were two fire alarms and their management, which was terrible bad. Our over all feedback for the hotel and the service would have been 9 without the fire alarm issues: - two alarms during our stay Tue 15.10. at 5.00 am and 10 pm - At 5.00 am there was a lot of smoke wh… more

The only problem in the hotel were two fire alarms and their management, which was terrible bad. Our over all feedback for the hotel and the service would have been 9 without the fire alarm issues: - two alarms during our stay Tue 15.10. at 5.00 am and 10 pm - At 5.00 am there was a lot of smoke which came from the kitchen - People came from rooms in good order and most of us went outside the hotel as we should have gone. However, some people stayed near reception and perhaps also some people stayed in the room - We waited outside about 15 minutes. Some people went back to rooms by elevator. - THERE WAS NO ONE FROM THE PERSONNEL PRESENT - i went downstairs to the kitchen where a nerveus lady was present. She didn't speak a word of English. I asked her with my louse french to come upstairs and inform people. I understood from her that there is not anymore any danger but she didn't explain (or I didn't understand) at all. - The behaviour of the personnel was unforgivably bad: she should have lead the situation: make the emergency call, empty all rooms, inform the people etc. I discussed later on Thursday with the person in reception and he explain that the lady in the morning was from some external service and she didn't have any training. My point is that this is a very bad explanation - there shouldn't be any untrained person who is alone responsible for the whole hotel. I require you to give full explanation of the situation and description of your next steps how you would improve your procedures! If I won't get this information in near future, I will poste this very same report in the reservation services feedback in Internet. I would also appreciate some kind of compenstation but in fact I see that your development actions are the most important thing. They might save lives in future! I hope good future for you nice hotel Best regards Teppo Mattsson Nuottakunnantie 16 A 1, 02230 Espoo, Finland teppo.mattsson@iki.fi, tel. +358452029986

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“Family Paris Trip”

This hotel is in a great location for exploring Paris . Cute, welcoming little lobby area .We chose it after a recommendation from a friend . My Mum , Daughter (15 years) and I , booked a triple room , I had asked to pay the upgrade for a balcony room , however this couldn’t be done as we had a … more

This hotel is in a great location for exploring Paris . Cute, welcoming little lobby area .We chose it after a recommendation from a friend . My Mum , Daughter (15 years) and I , booked a triple room , I had asked to pay the upgrade for a balcony room , however this couldn’t be done as we had a triple room , instead we had a disappointing room on the ground floor ,next door to reception and lobby toilet . Room was tight for 3 people , however I realise that space is a premium in Paris and small Rooms Are the norm , however the shower and toilet were tiny , hardly room to move . Street view was of discarded mattresses and parked cars . When I asked to be moved to a higher floor , no alternative room was offered . Such a shame as I’m sure I’d have rated this hotel much higher if our room wasn’t so bad .

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