Ibis Styles Lyon Villeurbanne Parc De La Tête D'or

“Lovely hotel in a quiet neighborhood”

The hotel is quite nice and well managed. The staff is attentive and professional. It is a short walk from public transportation and also the amazing public park Tête D’Or. We were in room 509, which was comfortable, very clean and quiet. One of the nicest Ibis Styles hotels we have stayed in! Br... more

The hotel is quite nice and well managed. The staff is attentive and professional. It is a short walk from public transportation and also the amazing public park Tête D’Or. We were in room 509, which was comfortable, very clean and quiet. One of the nicest Ibis Styles hotels we have stayed in! Breakfast was awesome.

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“close visit to Lyon”

very nice hotel, great breakfast. free parking on the street right outside...actually more convenient than the hotel carpark!. Tram nearby. We'd definitely come back! Only problem was the airconditioning, which did not really cool the room. It was record hot, but we had looked forward to the ... more

very nice hotel, great breakfast. free parking on the street right outside...actually more convenient than the hotel carpark!. Tram nearby. We'd definitely come back! Only problem was the airconditioning, which did not really cool the room. It was record hot, but we had looked forward to the a/c. this is why I gave a lower score for 'rooms'

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“Reception staff need to look at their attitude”

Having parked in the hotel car park which is a total challenge, the spaces are extrememly narrow and eventually we had to use one of the handicapped spaces (luckily there were a lot and non in use). The access to the car park requires you to drive up & down the ramp on the wrong side of the road?... more

Having parked in the hotel car park which is a total challenge, the spaces are extrememly narrow and eventually we had to use one of the handicapped spaces (luckily there were a lot and non in use). The access to the car park requires you to drive up & down the ramp on the wrong side of the road??? !! Most odd. I am not sure what ones postion would be with insurance if you hit an incoming car . Having parked and with our luggage tried to access the hotel through the car park door we were left standing ringing for at least 10 mins; I must have rung at least 20 times. I could hear the reception staff on the intercom. Eventually my husband left me with the luggage and walked out via the ramp (after ringing to get the door open) to the road and round to the hotel. The receptionist came down to let me in. No apology at all. It was made clear without using actually saying so that we didn't know how to ring the door bell. I was very annoyed. Later in the evening having gone out we come back through the car park to see the door is now wedged open. So I nicely remarked that they had found that their was a probelm with the bell after all. I got a hauty no there is not a problem (from the same woman), just one other person got stuck. Again no apology. The rooms do not merit Ibis Styles. They are small, no international channels on the television. We had one just one clothes hangar in our room & no spare pillows (just one pillow each), so my husband went downstairs and was given some extra hangers but was told there were spare pillows in the cupboard in the room. I show him there isn't and he has to go back down again to get the pillows; Again no apology. The next morning we found the breakfast poor, a regular Ibis has a much better choice and there were no gluten free products available. Regular Ibis always has some gluten free bread to heat up. I struggled to put a breakfast together. I was not impressed by this hotel and would not return there. Luckil on checkout day the young receptionist was charming;

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