Mercure Marseille Centre Vieux Port

“Rugby world cup stay”

The hotel reception staff were lovely on arrival offering to store our bags until the room was ready. Throughout our stay they answered questions and were helpful. The bar was popular with fellow rugby fans and we enjoyed watching some of the matches on the big screen. Pizza and pasta was availa… more

The hotel reception staff were lovely on arrival offering to store our bags until the room was ready. Throughout our stay they answered questions and were helpful. The bar was popular with fellow rugby fans and we enjoyed watching some of the matches on the big screen. Pizza and pasta was available sometimes and came quickly when we could order it. Our room was comfortable and we had a nice view which is always appreciated. The air conditioning worked but was not very powerful. The shower was good. Breakfast was great with lots of choice to suit most tastes. The scrambled eggs were perfect. The lifts got busy at times so perhaps signposting the stairs would help at peak times. Google maps sent us along back streets a few times when trying to find the hotel. Once we had our bearings it was easy to stay on wide and clean routes to go to the vieux port area or to Noailles to jump on the metro. Perhaps the hotel could add details of a walking route from the nearby stations using the main roads to help future visitors. Overall we had a good trip to Marseille and felt very secure in this hotel.

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“Fantastic location”

Amazing hotel. The location is perfect and the grounds are beautiful. So relaxed, an opportunity to get away from it all... Added bonus 2 charging ports in the bed so no need to use adapter! The breakfast was lovely. Staff were very nice and helpful.

“Exceptional Service, Unforgettable Experience at Hotel Mercure, Marseille”

Our stay at Hotel Mercure in Marseille was nothing short of excellent, highlighted by the remarkable service provided by their exceptional team. The star of my experience, without a doubt, was Ben, the receptionist. His assistance during the check-in process was seamless, efficient, and truly welco… more

Our stay at Hotel Mercure in Marseille was nothing short of excellent, highlighted by the remarkable service provided by their exceptional team. The star of my experience, without a doubt, was Ben, the receptionist. His assistance during the check-in process was seamless, efficient, and truly welcoming, setting a high standard for the remainder of my stay. Navigating Marseille's busy streets was initially challenging, but locating the hotel's carpark became incredibly simple thanks to Ben's comprehensive directions and friendly assistance. His exceptional professionalism, combined with his warm personality, added a special touch to our visit. I highly recommend this hotel for its top-tier service, superior accommodations, and outstanding staff.

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“Some good, some not so good”

Location wise the hotel is just two or three minutes walk from the Colbert Metro Station or maybe 14 minutes walk from the main St Charles railway station. It is also only about five to seven minutes walk from the main tourist area down by the port. Obviously not the fault of the hotel but the st… more

Location wise the hotel is just two or three minutes walk from the Colbert Metro Station or maybe 14 minutes walk from the main St Charles railway station. It is also only about five to seven minutes walk from the main tourist area down by the port. Obviously not the fault of the hotel but the street it is on it heavy with graffiti, there was smell of urine and hobos sleeping nearby. That might sound nasty, but it's just a fact. Check-in was simple and quick and the lobby is OK if you like looking at a piano covered in faux graffiti. All rather tacky and blingy looking. Bedroom was OK if you like decor in purple and vinyl light blue covered chairs in your room. No proper desk for computer use although you can use a small table and stool. Wifi connection was good. Air-conditioning worked. Bathroom acceptable although the 'open' toilet brush holder could surely be improved upon. Hairdryer provided but you can't use it in the bathroom as there is no plug point for a hair dryer. It can however be used in the hallway. Carpet was dirty. I thought at first it was maybe just our room but upon stepping out into the corridor there was dirt and dust everywhere, especially along the sides by the skirting boards. The cleaners main corridor door was often left open letting guests see inside the cleaners store room area. Breakfast was good. In fact, most of it was better than good. Comprehensive selection of breads and croissants/pastries, cheeses, hams, fruit, yoghurt, cereals, coffee machines and scrambled egg. The fallafel was also a great thing which I hadn't expected. Not so good were the burnt sausages and the very fatty/oily streaky bacon each morning. But overall, a good variety and enjoyable. Would we return? Probably not. The hotel really needs to do something to clean the carpets in the corridors properly and to get new toilet brush holders in the rooms. Very off-putting.

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