L'impérial Palace

“We Loved It”

The hotel rooms are spacious and well appointed with everything you need. The reception is efficient and Emily the concierge is really nice and accommodating. The restaurant in the casino Le Riva is very nice, the other restaurants in the hotel need more staff and some staff who can speak English… more

The hotel rooms are spacious and well appointed with everything you need. The reception is efficient and Emily the concierge is really nice and accommodating. The restaurant in the casino Le Riva is very nice, the other restaurants in the hotel need more staff and some staff who can speak English as it was hit and miss, for example we ordered a bottle of wine and only received 2 glasses no wine just 2 empty glasses. We had similar episodes each time. A bit like Faulty Towers LOL. Otherwise a very enjoyable stay, I would recommend the rooms facing the lake with a balcony as the view is very spectacular. It’s a good location close to train station and walking distance to Annecy, especially the Old Town

less

“Good, not great”

The Imperial Palace checks all the boxes for a good hotel, and we didn't experience anything bad during our stay, but we didn't experience anything great either. We arrived shortly before the stated check-in time and our room was not ready. Not a big deal, the staff said that they'd send us a text … more

The Imperial Palace checks all the boxes for a good hotel, and we didn't experience anything bad during our stay, but we didn't experience anything great either. We arrived shortly before the stated check-in time and our room was not ready. Not a big deal, the staff said that they'd send us a text message when our room was available, and we happily went for a walk along the lake. Two hours later, we had not received a message, so we returned to the front desk and was told that our room was indeed ready and that a porter would bring our bags up. An hour passed and I returned to the concierge's desk to ask about our suitcases and was told they'd bring them right up. After anther hour I returned to the lobby and got the bags myself. The room was fine. No complaints. That was how we felt about the rest of our experience in the hotel, things were fine, but that was all. Perhaps we had higher expectations of the "Imperial Palace."

less

“Lot to improve”

Spectacular building located right by the lake, just 10-15 walk from the city centre. The interior (rooms included) is in dire need of a renovation. Valet and staff at the reception were always very nice and we appreciated that the pool is only accessible via reservation, as this ensure a more rela… more

Spectacular building located right by the lake, just 10-15 walk from the city centre. The interior (rooms included) is in dire need of a renovation. Valet and staff at the reception were always very nice and we appreciated that the pool is only accessible via reservation, as this ensure a more relaxing environment. Breakfast was quite disappointing for multiple reasons. First, they want you to wait to be seated. Which is ok, but when after more than 5min wait in a half-filled dining room you keep being ignored by all staff members walking by, it becomes annoying - it happened every morning. The tables and chairs were not the cleanest and the buffet nothing special. The scrambled eggs especially, were the worst I’ve ever had - given the sandy consistency, I think it may be they weren’t fresh eggs but rather some processed product. The omelettes we ordered from the menu were very good, but it always took a long waiting time to get them and 2 times out of 3 they arrived already cold…

less

“First Class position but not First Class service.”

Lovely position by the lake and only a 20 minute walk to town. However the service from the bar staff both nights of our stay was shocking. We asked for a night cap on the terrace the second night and the bar staff said he could not bring our drinks out to the terrace as it was too dangerous. I ask… more

Lovely position by the lake and only a 20 minute walk to town. However the service from the bar staff both nights of our stay was shocking. We asked for a night cap on the terrace the second night and the bar staff said he could not bring our drinks out to the terrace as it was too dangerous. I ask why and he said “Because of the wind and the rain”. There was a light breeze and it didn’t rain all 4 days we were there. Iconic hotel but will not stay there again.

less