L'impérial Palace

“We Loved It”

The hotel rooms are spacious and well appointed with everything you need. The reception is efficient and Emily the concierge is really nice and accommodating. The restaurant in the casino Le Riva is very nice, the other restaurants in the hotel need more staff and some staff who can speak English… more

The hotel rooms are spacious and well appointed with everything you need. The reception is efficient and Emily the concierge is really nice and accommodating. The restaurant in the casino Le Riva is very nice, the other restaurants in the hotel need more staff and some staff who can speak English as it was hit and miss, for example we ordered a bottle of wine and only received 2 glasses no wine just 2 empty glasses. We had similar episodes each time. A bit like Faulty Towers LOL. Otherwise a very enjoyable stay, I would recommend the rooms facing the lake with a balcony as the view is very spectacular. It’s a good location close to train station and walking distance to Annecy, especially the Old Town

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“Good, not great”

The Imperial Palace checks all the boxes for a good hotel, and we didn't experience anything bad during our stay, but we didn't experience anything great either. We arrived shortly before the stated check-in time and our room was not ready. Not a big deal, the staff said that they'd send us a text … more

The Imperial Palace checks all the boxes for a good hotel, and we didn't experience anything bad during our stay, but we didn't experience anything great either. We arrived shortly before the stated check-in time and our room was not ready. Not a big deal, the staff said that they'd send us a text message when our room was available, and we happily went for a walk along the lake. Two hours later, we had not received a message, so we returned to the front desk and was told that our room was indeed ready and that a porter would bring our bags up. An hour passed and I returned to the concierge's desk to ask about our suitcases and was told they'd bring them right up. After anther hour I returned to the lobby and got the bags myself. The room was fine. No complaints. That was how we felt about the rest of our experience in the hotel, things were fine, but that was all. Perhaps we had higher expectations of the "Imperial Palace."

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“Lovely room and view”

Mixed feelings about this hotel… our room was really lovely and we’d booked the lake view with balcony, definitely worth the extra money. An enormous bed, large room, great bathroom with separate loo. The reception staff and concierge were all lovely. The rest of the hotel was just a bit strange… … more

Mixed feelings about this hotel… our room was really lovely and we’d booked the lake view with balcony, definitely worth the extra money. An enormous bed, large room, great bathroom with separate loo. The reception staff and concierge were all lovely. The rest of the hotel was just a bit strange… it’s also the public casino and has a huge brasserie and terrace bar, but it’s set in the middle of what is basically the city park. It is a lovely park with flowers and it’s beautifully kept and right on the water but the hotel has no outdoor space just for residents. We had the balcony so this wasn’t such a big deal, it just felt odd. The terrace bar wasn’t so great, very slow service and one night we didn’t get our drinks at all so we gave up! We didn’t have breakfast because it was so expensive - but there’s a little villagey area just across the main road with a bakery and coffee place so we bought our breakfast there and took it back to the room - nice to sit on the balcony with the lovely view! Free parking is a massive bonus in Annecy and it’s a very nice 15 minute walk into town around the lake. There’s a sort of beach club place next door and occasionally the music was quite loud but it was a summer weekend so I’m sure it’s not always like that. So to sum up, we loved our room and the view over the lake but the rest of the hotel was just not right for us.

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“First Class position but not First Class service.”

Lovely position by the lake and only a 20 minute walk to town. However the service from the bar staff both nights of our stay was shocking. We asked for a night cap on the terrace the second night and the bar staff said he could not bring our drinks out to the terrace as it was too dangerous. I ask… more

Lovely position by the lake and only a 20 minute walk to town. However the service from the bar staff both nights of our stay was shocking. We asked for a night cap on the terrace the second night and the bar staff said he could not bring our drinks out to the terrace as it was too dangerous. I ask why and he said “Because of the wind and the rain”. There was a light breeze and it didn’t rain all 4 days we were there. Iconic hotel but will not stay there again.

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