Relais Spa Val D'Europe

“Amazing place to stay”

We have just returned from four nights at this hotel and would return again and recommend it. Our stay was for Disneyland Paris and the shuttle service the hotel operates works perfectly for this. The spa in the hotel was lovely and the staff were so friendly. We had a family suite which was equip… more

We have just returned from four nights at this hotel and would return again and recommend it. Our stay was for Disneyland Paris and the shuttle service the hotel operates works perfectly for this. The spa in the hotel was lovely and the staff were so friendly. We had a family suite which was equipped with everything we needed (only suggestion would be to add a toaster to the kitchen area). The beds were so comfy and we all had great sleeps. The hotel is near many restaurants and close to a fantastic shopping centre.

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“Second Family Holiday”

This is the second time we have visited the hotel. We loved everything ! Food , staff ,location and shuttles to Disney. The huge mall nearby and train station for trains to Paris is a bonus along with many restaurants which are just a short walk away. We left some keys behind and the staff kind… more

This is the second time we have visited the hotel. We loved everything ! Food , staff ,location and shuttles to Disney. The huge mall nearby and train station for trains to Paris is a bonus along with many restaurants which are just a short walk away. We left some keys behind and the staff kindly posted them to our home in the UK. Thank you for this and we hope to visit again.

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“Great hotel in an excellent location”

The hotel Is in an excellent location only a few minutes walk from the large shopping centre at val d’Europe. We stayed to Visit Disney and the hotel shuttle was excellent, we only ever had to wait a few minutes. The concierge staff were always very helpful. The hotel room itself had very comfortab… more

The hotel Is in an excellent location only a few minutes walk from the large shopping centre at val d’Europe. We stayed to Visit Disney and the hotel shuttle was excellent, we only ever had to wait a few minutes. The concierge staff were always very helpful. The hotel room itself had very comfortable beds and soft fluffy towels. We stayed in a junior suite with another room attached. This worked really well For Our family of 3 adults and 2 children. We did eat in the hotel one night. The staff were very friendly however we did find the food and drinks quite over priced compared to other nearby restaurants. Our only negative would be that the hotel could Do with a bit of TLC in places. We would definitely stay again however!

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“Short Disney Stay”

This hotel has a great location for Disneyland and is in the heart of Val’d Europes shops and restaurants. Pros: Good location Stylish reception and clean public areas Spacious rooms Kitchenette is great for use with kids and family’s Easy to use and convenient shuttle bus service to Disneyland… more

This hotel has a great location for Disneyland and is in the heart of Val’d Europes shops and restaurants. Pros: Good location Stylish reception and clean public areas Spacious rooms Kitchenette is great for use with kids and family’s Easy to use and convenient shuttle bus service to Disneyland Negatives: Only one working lift during our stay which caused endless delays throughout the stay Staff speak little or limited English. Even simple requests for reception are usually misunderstood. Majority of staff were unhelpful and rude throughout stay, I overheard several staff at reception and in the shuttle busses berating customers in a totally unacceptable manner Far to few staff for reception - this caused cues to build and meant if you had a simple reason to go reception you had to wait a long time Food on room service was terrible and cold by the time it arrived Food and drink is ridiculously priced Swimming pool is open all day until 10pm yet children are only allowed in during two time slots (both during the middle of the day) when most parents are at Disney with their kids. Room service is basic. Soaps, shower gels and tea and coffee were not restocked. Towels and robes provided smelt awful. They were not fresh. We also had an issue with our safe. It worked fine first day and we returned from Disneyland to find it would not open and said ‘Error’ when the code was entered. Our chargers and iPads and all our documents were in there. The hotel were unable to open the safe that night and so we had to wait to the following morning until they finally got it opened but this meant we had to wait then for our devices to charge before heading out for the day. There was no apology or explanation and the staff reacted like we were an inconvenience. Makes me wonder was someone tampering with our safe while we were out?

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