Explorers Fabulous Hotels Group

“🫶”

Amazing Hotel weather wasn't great for the first few days but we wouldn't have noticed as there was so much to do and the kids absolutely loved it would highly recommend! All the staff were so nice, and accomodating amazing place will definitely be back in the future.

“Staff at explorers”

Laina at explorers reception was very helpful I added another day in a smaller room as my flights had changed , she let us stay in the same large family room rather than packing up everything to change rooms for one night for no extra charge she was very helpful .

“Ok hotel”

We were so glad to arrive here, happy with the hotel on first impressions. Checking into the rooms, painted blue ( as photos advertised - pirate themed) I wasn’t overly struck on the bathrooms, they seemed they needed updating (grout had mould on) The bedroom walls had marks on them and radiators… more

We were so glad to arrive here, happy with the hotel on first impressions. Checking into the rooms, painted blue ( as photos advertised - pirate themed) I wasn’t overly struck on the bathrooms, they seemed they needed updating (grout had mould on) The bedroom walls had marks on them and radiators looked rusty. But for what it is it’s pretty basic, had tea and coffee and kettle in the rooms. TV also but none that was English and most of the channels didn’t work. Reminds me of a travel lodge The pool itself was ok - slides great for the kids ( very cold especially for little babies) Absolutely awful walking from the changing room through shower area to he pools, I was quite shocked - the tiles on the wall looks filthy and it just looked generally dirty, but once in the pool area it was fine. Lady in reception just kept repeating you are not allowed shoes in the pool area( obviously) and also the towels from your hotel room weren’t allowed in the actual pool area but you can take your own towels through for the sun loungers in there. Arcades in there also kept the children amused but are about €2 a turn. Soft play - great for the kids to let off steam but again needs refurbing. Very dated - a lot of the soft play celotaped back together and in points Not soft and the stuffing had come out of the floor. Food, if you want pizza and chips it was fine but pricey for what you get, and there isn’t much around so you are stuck with what’s in the hotel. At €3.50 for a bottle or water and €6 for a packet of Lays crisp it’s quite hefty. If you can bring some little bits for the room then it would be handy. We had the evening mean one of the nights, and it was fine , the odd good bits off beef and paella which was lovely but pricey for what you get( in my opinion) It’s an ok hotel, it is what it is. The day we left was the day the Christmas decorations went up and the lights itself made the hotel look so much better. All in all it was 10 mins in a bad to Dinseyland so not far at all, they did a bus regular from the hotel but the staff on reception advised it gets very busy and he kids can get squashed. From what I saw our hotel was the first stop or close to so by the time the bus arrives you could get seats. So no need to worry about children getting squashed. We used uber to order McDonald’s which we picked up outside the hotel. Came Cold, very expensive, and was a wrong order. For what we paid for the whole package of the hotel and Dinseyland, it was worth it for the short amount of time we were there. Don’t let this put anymore off must know what to expect when you get there.

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“A mixed bag”

We booked this hotel as part of a deal through our travel agent, rather than deliberately picking it. It was a bit of a mixed bag if I'm honest. Yes there is lots for kids to do in the hotel when not at Disney but we didn't think the pool changing rooms were particularly clean. There is no lif… more

We booked this hotel as part of a deal through our travel agent, rather than deliberately picking it. It was a bit of a mixed bag if I'm honest. Yes there is lots for kids to do in the hotel when not at Disney but we didn't think the pool changing rooms were particularly clean. There is no lifeguard and lots of kids would hang about in the pool right in front of the slides so risked getting hit by those shooting out into the pool. When we were checking in a guest complained to one of the reception staff that children were getting hurt on the slide and her daughter had cut her foot open on it. The response was just to hand her a first aid kit and keep serving the other guest checking in. No attempt made to write this up in an accident book or, more importantly, arrange to close the soft play until the problem could be addressed. Thankfully another guest was a nurse and treated the girl's injury. Not a great start! The rooms were basic but fine. The cleaning of same wasn't the best as there was a lovely curly hair stuck on the shower wall when we first used it and there was a sweetie wrapper left lying in the middle of the floor that hadn't been noticed. However, we had no issues with the bedding like others had and, even though it was very cold outside, the room was warm without the need for the heating. The major issue with the room was the sheer noise that persisted in the corridors and above you for hours after going to bed. Kids would bomb up and down the corridor, doors were constantly opened and slammed shut and it was just so loud!!! Breakfast was continental and a bit chaotic but was fine for our purposes. Could sometimes be a struggle to get certain cutlery or dishes but the staff were doing their best as it was super busy. Did see some guests maybe go a bit far in terms of taking extra food for later. One lady was walking along the counter filling two large freezer bags, one was rammed with slices of bread and the other she was trying to stuff as many mini croissants and pain au chocolat in the bag as she could. I get maybe grabbing a pastry or something for later but she was taking half a bakery away with her and was so brazen about it. We had pizzas from Marcos which were decent although the atrium area for eating in was a bit full on. Lots of kids running about in bare feet, babies crawling on the dirty floor, parents just not caring. Not a nice relaxing place to eat that's for sure. Could do with more staff on the bar too as the queue for there was always long and usually just one member of staff doing all the orders himself. Other people have mentioned it but I would reiterate that the shuttle situation is a shambles. The shuttle bus services 3 or 4 other hotels and although it is not too bad heading to the park, it is a nightmare coming back. The one night we stayed for the fireworks the shuttle was horrendous. One woman closest to the bus for getting on was pushed to the ground by others and there was a lot of people shouting at others. I don't know how those with buggies, wheelchairs would manage as people were feral and didn't care about shoving people, including kids, out of the way. I don't understand, when people have patiently queued up all day for rides, they don't have a queued system for this shuttle and have people get on in an orderly fashion. I don't think I would stay again as think I would rather stay in a Disney hotel and avoid the carry on with the shuttles (and the sheer noise in the hotel at night!)

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