L'Hermitage Gantois, Autograph Collection

“Nice stay in Lille”

I like the Autograph Collection brand of Marriott - one always gets something interesting out of it - not a box shaped business hotel. Because of the Marriott status we were upgraded to the suite and were offered complimentary breakfast. The suite (312) consists from large reception room, the ki... more

I like the Autograph Collection brand of Marriott - one always gets something interesting out of it - not a box shaped business hotel. Because of the Marriott status we were upgraded to the suite and were offered complimentary breakfast. The suite (312) consists from large reception room, the king size bedroom to the right, and the bathroom to the left. Some Port and chocolates were offered as a welcome gift. There was also a Nespresso coffee machine and plenty of Vittel water bottles. Breakfast was rather basic but with high quality ingredients. I wish they would have better explained (in fact they explained nothing unless offering to "sit anywhere") that one can order any coffee from the bar and not abuse single nespresso machine that is available in the breakfast room. Only other thing to mention was the housekeeping staff too eager to clean the room so they knocked the door with the "do not disturb" sign clearly present. But unfortunately this happens in almost every hotel from time to time,

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“Beautiful hotel in an historic building”

Such a beautiful hotel in an historic building. Unique architecture and art exhibits throughout, large comfortable rooms, helpful hotel Staff, great location, excellent breakfast, pool, spa, handicap accessible. Highly recommend.

“Nice stays and memories”

This is a historical building with nice lounges, a spa, and other public areas. The breakfast restaurant is nice. The same restaurant serves the lounge, which is a very convenient place for evenings with live music as well. They had a minor billing issue, which didn't leave a comfortable feeling.

“The staff made the stay”

I wanted to love this place. I didn't. The valet parking is 40 euros a day, the rooms are also pricy, the location isn't fantastic ... there are very few restaurants or bars within easy walking distance and there are roadworks in front of the hotel and throughout Lille, from what I saw, making g... more

I wanted to love this place. I didn't. The valet parking is 40 euros a day, the rooms are also pricy, the location isn't fantastic ... there are very few restaurants or bars within easy walking distance and there are roadworks in front of the hotel and throughout Lille, from what I saw, making getting around difficult. The rooms lack natural light -- there's no view and you can barely see the sky. The lighting in the room we had was very poor, especially in the bathroom. The carpet was orange, striped and worn and stained, the lampshades were wonky, the bathroom very dated. And, although there were high-end toiletries in the room, there was no conditioner, something most guests won't realize until they're in the shower and halfway through hairwashing. There was no coffee maker in the room, only instant coffee and nothing to actually stir a cup of coffee with -- it was either use your finger or the end of a toothbrush. It was very cold when I stayed in Lille and I was perpetually cold in the room itself, despite the heat being up to 22 C. On the upside, the pool was good, though towels not entirely easy to find. I would like to say good things about the staff on the front desk, who were welcoming and exceptionally helpful when approached about the issues I mentioned above. They offered a couple of room choices to try and improve the outlook from the windows and were gracious when I flagged up the toiletry and coffee issues. The bar/lounge area is very pleasant, the piano player great, the bar staff friendly. I had some fish and a risotto to eat in the bar and the food was excellent. This is a quirky property with an immense history, which I certainly appreciated. The staff made the stay, but I wouldn't select this particular property again.

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