Best Western Urban Hotel

“Delightful small hotel offering personal service”

We stayed for 2 nights arriving at 9pm. They put in an extra table to serve us dinner and continued to serve us excellent beer for several hours. The room was small but just about adequate. The hotel is in a quiet area so a peaceful place. Limited parking but off-street and secure, might need t... more

We stayed for 2 nights arriving at 9pm. They put in an extra table to serve us dinner and continued to serve us excellent beer for several hours. The room was small but just about adequate. The hotel is in a quiet area so a peaceful place. Limited parking but off-street and secure, might need to book it in advance. Bathroom was small but served its purpose, and bed a Euro double (small) Easy walk to Rue Solferino and restaurants but a hike to the centre of town.

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“Lovely quirky hotel”

We had booked this hotel for the secure parking and the parking was plentiful. We loved the hall decor and the outside garden and felt that the welcome was very friendly and helpful. We would definitely recommend. The room was clean and the air conditioning worked well. The only thing I would cha... more

We had booked this hotel for the secure parking and the parking was plentiful. We loved the hall decor and the outside garden and felt that the welcome was very friendly and helpful. We would definitely recommend. The room was clean and the air conditioning worked well. The only thing I would change would be a bathroom update

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“A Lille-Gem”

A characterful old building with secure courtyard parking, in a residential area, twenty minutes walk to the City Centre. The history of the building is on show as soon as you enter the lobby with ornate lift to complement the look. The rooms have a loft warehouse feel with sturdy room doors. Th... more

A characterful old building with secure courtyard parking, in a residential area, twenty minutes walk to the City Centre. The history of the building is on show as soon as you enter the lobby with ornate lift to complement the look. The rooms have a loft warehouse feel with sturdy room doors. The indoor restaurant feels as though it was taken from a French period drama and was wonderful. With a pleasant seating area outside to the rear hidden by the front façade this really is a little gem. Liile centre has all of the beauty one can imagine of a French city. The cobbled streets and dramatic architecture a feast for your eyes. I liked it.

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“Nice hotel, but with fantastic staff”

All the staff were fabulous, from the receptionist who got my safe opened to the restaurant and breakfast ones, they never looked bored and always happy to help. The room was OK, though the bathroom smell musty due to the fan I think. Air Con worked well and Tea/coffee and water were in room. Sm... more

All the staff were fabulous, from the receptionist who got my safe opened to the restaurant and breakfast ones, they never looked bored and always happy to help. The room was OK, though the bathroom smell musty due to the fan I think. Air Con worked well and Tea/coffee and water were in room. Small safe was a bonus yo have (once I had it opened for me). Evening Dinner menue had nice choices and some extra daily specials. Breakfast had lots of choices, both hot and cold.

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“Unfortunately, not the best Lille has to offer.”

To add some context we booked this hotel as our base for the Rugby World Cup weekend of 22-25 September. The hotel is a good 30min plus walk from the heart of the city centre (which we knew) and close to the metro, Porte de Valenciennes the nearest station. We have been frequent visitors to Lill... more

To add some context we booked this hotel as our base for the Rugby World Cup weekend of 22-25 September. The hotel is a good 30min plus walk from the heart of the city centre (which we knew) and close to the metro, Porte de Valenciennes the nearest station. We have been frequent visitors to Lille in the past - stopovers/passing through and this the first time we have stayed ‘outside’ the hub. Now, considering we paid a premier to stay (major event sporting event taken in to consideration) but in summary, a very disappointing experience throughout. Now, let’s start with the things the hotel has full control over. On arrival, it was apparent the hotel is definitely budget end of the scale, small lobby with a corner ‘bar’ attached to the end. We stayed in the third floor and on opening the door it hit the bed frame - the room was that small. There wasn’t any furniture to store clothes baring six hangers in a metal frame in the corner of the room; we live out of the suitcase propped up against the wall. The room appeared clean but the smell of sewers from the bathroom was strong - on our return home the smell had permeated our unused clothes. The room was incredibly small and the only surface face other than the bad was a small desk with was inaccessible due to a coffee machine (which was brill) and bed. Credit due, the bed was firm and comfortable but you had to one side hop over the mattress just to get out. Two nights running our key card didn’t work and needed re-charging and on the final night, we had to track down the only member of staff to help. We didn’t see many guests during our stay, but we did speak to other couples who shared the same view. Billed as a World Cup venue it was a poor experience as on the Sunday guests were left to watch the games in their rooms as there was no facilities. The staff juggled multiple roles so it’s hard to criticised but there was no enjoyment staying at this hotel and more spent more time in other hotel lobbies to use their facilities and ultimately, find so atmosphere and customer services. All in all, a very dated and hotel which is a shame as the building architecturally is very appealing. Now, on to the parts the hotel were not in control of. The area is best described as ‘tough’ and on returning back to the hotel of an evening, there were a group of adults smoking weed, drinking and sitting on dumped mattresses. Granted there was no incident but intimidating when you have young children in your party. As I say, not the hotels doing but the group were less then 100yrds for the properties entrance. The walk to the station was about 10mins but once again, notably tough area with pockets of adults drinking and shouting on the streets. Overall, we managed but we wouldn’t return here or recommend staying unless it’s to crash for a night. Underwhelmed by the facilities and welcome. Staff were pleasant and friendly but clearly stretched running the place. If you have the budget, stay elsewhere, Lille has so much to offer but unfortunately, this hotel doesn’t need to feature on your list. We are back in a couple of weeks and based on this stay, we are now looking at alternative arrangements.

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