Zenitude Hôtel - Résidences Divonne Confort

“Far from Expectations”

My wife and I completed a 3-night stay at this property and were disappointed. The room and facilities did not meet our expectations for cleanliness, there was always a strong odor of cigarette smoke in our bathroom area (reported to the hotel staff), and we had to accommodate a repairman who was … more

My wife and I completed a 3-night stay at this property and were disappointed. The room and facilities did not meet our expectations for cleanliness, there was always a strong odor of cigarette smoke in our bathroom area (reported to the hotel staff), and we had to accommodate a repairman who was changing out all the locks in our hallway one morning. Altogether not a good experience, which we expressed to the hotel and to Booking.com who we used to prepay for 2 reservations. We couldn’t get the second reservation canceled so had to stay there again to keep from losing our prepaid money. The second stay was in an upgraded room which was bigger and nicer than the first with no smoke smell, but this didn’t make up for the fact that the hotel has a lot of work to do to bring it up to the advertised product.

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“Good location for a weekend in Divonne”

About 20 minutes drive from Geneva airport (80 euros taxi fare one way, which is properly expensive for such a short journey!) the accommodation was easy to find and well located in the village, quiet despite being just a very short walk to the centre with shops, banks, bars, restaurants etc. and a… more

About 20 minutes drive from Geneva airport (80 euros taxi fare one way, which is properly expensive for such a short journey!) the accommodation was easy to find and well located in the village, quiet despite being just a very short walk to the centre with shops, banks, bars, restaurants etc. and an excellent Sunday market. Have read the previous reviews, which are quite old now, but there aren't that many hotels in Divonne itself and what's on offer does seem to separate the market, by style and financially - so take your choice. The room we were allocated was well furnished and reasonably clean. We got a bedroom with a decent bed, separate seating area with sofa, coffee table & TV (no English channel), air conditioning and hanging/storage space. Small functional kitchen so you could self-cater if you had to, but is limited. Toilet separate to bathroom. Shower flow was poor but apart from that the room in general was ok. There is no housekeeping provided for short stays, but it did state this on the website so we were aware before we booked, and our stay was only 2 nights so we weren't concerned that this was lacking. We had breakfast (included) each day in the hotel, which turned out to be a (very) small choice of hot & cold foods, pastries and a coffee machine. All self service. We found most of the staff we encountered to be friendly and multilingual, although one receptionist did manage to book our taxi back to the airport at 4am rather than 4pm! resulting in a rather unwelcome phone call waking us in the early hours, so clearly something lost in the translation there. All in all, the hotel was well located for our requirements and we would stay again if we were revisiting the area.

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