Hilton Addis Ababa

“Again a pleasurable stay in an amazing room”

Always nice to arrive at the hotel and welcomed by friendly people. Abrehem helpful in sorting room and continual checking on how stay was going. Rahel always professional, friendly and checking on guests - staff at hotel are great. Exec Lounge very good

“**Outstanding Service!**”

**Outstanding Service!** The Hilton Hotel is an iconic landmark in Addis Ababa, Ethiopia. Its architectural style is contemporary, drawing inspiration from the rock-hewn churches of Lalibela. However, the hotel requires significant infrastructural improvements in the rooms. It is hoped that the go… more

**Outstanding Service!** The Hilton Hotel is an iconic landmark in Addis Ababa, Ethiopia. Its architectural style is contemporary, drawing inspiration from the rock-hewn churches of Lalibela. However, the hotel requires significant infrastructural improvements in the rooms. It is hoped that the government will honor its history and ensure that the structure remains relevant for future generations. Additionally, the hospitality of the staff members is exceptional, which helps to compensate for the hotel's age. I would like to express my heartfelt gratitude to the hotel staff for making my stay unforgettable. Everyone contributed to making it exceptionally pleasant. A special thanks to Solomon for his warm welcome and for offering an upgraded beautiful room. I also appreciate Meseret for her assistance in extending my stay for a few more days. The professionalism and kindness of both Solomon and Meseret were much appreciated. I returned to Addis for business travel, and this is my preferred hotel whenever I'm in Addis. Whether I'm here for business or leisure, the hotel staff made me feel at home and assisted me with my needs. Mr. Abreham, who works at the front office, kindly offered me a variety of new Ethiopian specialty baked goods at the executive lounge, and I am thankful for all of his assistance. I am very grateful to all the front office staff—Brook, Sahlemariam, Naom, Faven, and others—for their assistance and for consistently checking if I needed anything. Their hospitality, warm smiles, and professionalism were exceptional. They are always ready to help with my needs. I also appreciate Mekdes Alemayehu, who made a point to greet me whenever possible, asking if I was enjoying my stay and if I needed anything. I would like to commend the entire front door team for their exceptional service regarding my luggage and transportation needs. They greeted me warmly each time I entered or exited the hotel. I would also like to extend my special thanks to the front security team for their professional assistance. The housekeeping service prepared my room for the evening, which allowed me to feel comfortable and relaxed when I returned after a long day. This essential service greatly contributed to my overall comfort, making my stay more enjoyable. I appreciate Mr. Belay for checking in on me in the lobby to ask if my room was satisfactory and if I needed any assistance. A special thanks goes to the housekeeping staff, Selamawit, and Belaynesh, for ensuring that my room was clean and well-supplied. I had a wonderful experience at breakfast, particularly because I got to see Meaza again. She demonstrated exceptional hospitality and professionalism, making her an ideal fit for her role. I felt a bit sad when she was moved to a different department, so it was a delightful surprise to see her greeting guests at the door as they arrived for breakfast. I would also like to extend my thanks to Shumet, Hirut, Teferi, and the rest of the team for making my morning breakfast enjoyable. The selection and quality of food have greatly improved compared to the past, and credit is due for that. Additionally, I want to express my gratitude to Tensaiy, Tigist, and the other staff in the executive lounge for their outstanding hospitality, which made my evening enjoyable. Lastly, I would like to acknowledge Mekdes Abebe at the GAZEBO restaurant for her amazing hospitality; I truly appreciate her efforts in making my experience memorable. The attention to detail and customer service at the Hilton Addis was exceptional. Every staff member demonstrated that this hotel is special, historic, and well-managed. It is a place where guests will never forget their experience, as they feel like family, and the atmosphere is reminiscent of home. The employees of this historic hotel take pride in serving others. I am incredibly grateful for the unforgettable experience at the Hilton Addis and want to express my appreciation to the management. Thank you! Mr. Beley

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“Best customer service”

The hotel is really lovely, and the staff couldn’t be any nicer. They really were so incredibly helpful whenever I needed anything, particularly Anteneh from group sales and Abreham and his team at the front desk. It is very convenient, with gift shops, a grocery store, a pool, restaurants, and mor… more

The hotel is really lovely, and the staff couldn’t be any nicer. They really were so incredibly helpful whenever I needed anything, particularly Anteneh from group sales and Abreham and his team at the front desk. It is very convenient, with gift shops, a grocery store, a pool, restaurants, and more on site. The only negative for me is that the bathrooms are dated, but I would definitely stay here again.

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“Wonderful experience! Highly recommend.”

The staff went over and above at every instance at the Hilton Hotel in Addis Ababa. In particular the Head of Concierge was incredibly helpful, following up with the airline for my lost luggage each day and communicating with me. The Hilton in Addis is a beautiful setting. It felt like quite a tre… more

The staff went over and above at every instance at the Hilton Hotel in Addis Ababa. In particular the Head of Concierge was incredibly helpful, following up with the airline for my lost luggage each day and communicating with me. The Hilton in Addis is a beautiful setting. It felt like quite a treat to be here.

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