Intercontinental San Salvador At Metrocentro Mall

“A stay you won't regret”

I only stayed for 1 night as I landed in the middle of the night, but didn't want to stay in the city. I did manage to get a 90 min maasage with an express facial the night before I checked out. It was the best way to end my stay and night after a tour of San Salvador that same day. This is such a … more

I only stayed for 1 night as I landed in the middle of the night, but didn't want to stay in the city. I did manage to get a 90 min maasage with an express facial the night before I checked out. It was the best way to end my stay and night after a tour of San Salvador that same day. This is such a beautiful hotel. The service was wonderful and the room was very clean and cozy. Great location with many things to do around the hotel.

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“Hotel with a useful bridge link”

Looks nice from outside. Good over road bridge link to all restaurants and mall. Room shower is so slow that you need time & patience . Almost fell asleep taking a shower. Breakfast - poor hot menu choice. Power cuts Good security at front entrance.

“Perfect base for a work week”

I spent four nights here during a conference and was very happy with my stay. The staff is incredibly helpful and friendly. The room was clean and had everything necessary (coffee machine, iron, desk, blackout curtains, blow-dryer etc.). The bed was a bit too soft for my taste but comfy). Internet … more

I spent four nights here during a conference and was very happy with my stay. The staff is incredibly helpful and friendly. The room was clean and had everything necessary (coffee machine, iron, desk, blackout curtains, blow-dryer etc.). The bed was a bit too soft for my taste but comfy). Internet worked impeccably, including for video calls. Many reviews mention that there's an issue with the windows being foggy - I noticed that but it didn't bother me. I had a room opposite the elevator and it was quite noisy in the mornings but since I had to get up early all days it didn't really bother me either. The breakfast is plentiful - lots of fruit, cereals, pastries, bread, egg options, pancake station, just not that many tea options. The front desk organized a driver and guide for me to do a little tour to the Oscar Romero sites on my last day and I could not have been happier with the guide, he was amazing. There's a small pool next to the gym and spa, I got a massage but it was just ok. You can walk across the street at any time on the walkway and go to the Metrocentro mall which has everything you need - restaurants, supermarket, pharmacies, a lovely shop with high quality souvenirs and lots of other shops, that was really convenient. Overall, I was very happy with this hotel as a base for a work trip.

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“Recommended”

This was a very good stay and now I've actually stayed at every InterContinental hotel in Central America except for the one in Costa Rica. Overall, this InterContinental location is similar to the other ones in the region in that it is a comfortable oasis in the middle of a hot, busy, sometimes ch… more

This was a very good stay and now I've actually stayed at every InterContinental hotel in Central America except for the one in Costa Rica. Overall, this InterContinental location is similar to the other ones in the region in that it is a comfortable oasis in the middle of a hot, busy, sometimes chaotic city. The hotel itself structurally is older but overall pretty well-maintained. Rooms showed signs of some updates in the bathroom (although water leaked out from the shower all over the floor repeatedly.) The hotel room was very, very clean (so important!) with an excellent bed which is consistent across the region's InterContinental hotels--yeah--along with great quality towels. Air conditioning, while old and pretty noisy, was very effective which is so important in a place that's as hot as this! No complaints there. Windows do a great job blocking out the noise from the busy street outside. Location is also good. In terms of areas that caused it to lose a star--the employees at the front desk are generally not very friendly. They're usually busy talking to each other and almost never would say hello, smile, or barely even look at you when you walk by them. (Even if you have been there for several days and its the same agents every day at the front desk, so they probably recognize you.) Not sure why they can't at least smile--who is training them? Wasn't really impressed with the dining choices--definitely not as good as the options at the Managua InterContinental hotel location. The hotel also didn't seem to be very interested in following through on benefits for IHG loyalty members--for example, as an Platinum Ambassador with InterContinental you're supposed to get a 4:00 pm check-out. I had to ask for it instead of it being offered (or even mentioned) and then when I did they didn't seem too familiar with the process of how to do it. They also never offered the 600 "welcome gift" points or mentioned the $20 credit that comes along with a stay if you have Ambassador status. (I of course did bring that up as I wasn't going to lose out on $20 which would have happened if I hadn't said something.) So overall a strong hotel, definitely one of the best--if not the best--in the city, but not as good as some of the other InterContinental choices in the region specifically the InterContinental in Managua or Tegucigalpa. My main recommendation for the hotel is to train the employees, especially at the front desk, to be a bit more pleasant and friendly to their clients. (Rather than just chatting with each other when guests are walking by.)

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