Cairo Marriott Hotel & Omar Khayyam Casino

“Perfection in a Nutshell”

I cannot speak too highly of our 4-day stay here. Location, views excellent, but what made it outstanding was the staff, and here we pay particular tribute to the morning and evening teams in the Executive Club (do consider paying a bit more for that - well worth it) and Osama the Commissionaire, w… more

I cannot speak too highly of our 4-day stay here. Location, views excellent, but what made it outstanding was the staff, and here we pay particular tribute to the morning and evening teams in the Executive Club (do consider paying a bit more for that - well worth it) and Osama the Commissionaire, who sorts out the queue of cars and taxis with quiet and courteous professionalism. If we ever return to Cairo this is where we shall stay - no question. The photo is the Nile view from our balcony.

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“Great Hotel : Beware”

Great Hotel , a view over soccer fields and a slight glimpse of the Nile from our balcony fabulous buffet breakfast … so much to choose from , multiple restaurants and a great swimming pool, & all expected amenities , seemly lovely friendly staff , however our safe was not working ( and against our… more

Great Hotel , a view over soccer fields and a slight glimpse of the Nile from our balcony fabulous buffet breakfast … so much to choose from , multiple restaurants and a great swimming pool, & all expected amenities , seemly lovely friendly staff , however our safe was not working ( and against our better judgement we didn’t ask for another one ) and left some American dollars and egyptian pounds in our room , the next day we realised half of the Egyptian pounds were missing and every single American dollar was gone ( $250) , I know there is no way to prove it was taken , but it most most definitely was taken from our room , our lesson well learnt , great hotel just beware

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“Beautiful palace with amazing staff!”

While the hotel is a little dated, the restaurants, the M Club and the fitness center are nice. The room, while dated, was very spacious and had a nice view of the Nile. In the M Club, Ehab, Masoud and Hagar were always attentive and making sure that we were comfortable. They made our stay even mor… more

While the hotel is a little dated, the restaurants, the M Club and the fitness center are nice. The room, while dated, was very spacious and had a nice view of the Nile. In the M Club, Ehab, Masoud and Hagar were always attentive and making sure that we were comfortable. They made our stay even more enjoyable. Thank you! We even had the opportunity to congratulate Ehab on the day of his promotion. I hope we can go back to continue discovering Egypt.

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“Nice Public Spaces, Bad Rooms”

We stayed at the Marriott last week while attending a wedding. When we arrived, the room type we booked in the tower was not available, but the front desk told us they had a comfortable room with a King-size bed at the garden level and we would be upgraded the next day. However, the first room was … more

We stayed at the Marriott last week while attending a wedding. When we arrived, the room type we booked in the tower was not available, but the front desk told us they had a comfortable room with a King-size bed at the garden level and we would be upgraded the next day. However, the first room was an absolute disaster. The carpet was stained and dirty, the curtain rods were broken, and we only had a double bed. The room also reeked of smoke, and we found out later we were in a smoking section. I'm surprised that the front desk didn't disclose this to us when offering us a room in a different section; this is something a 2-star hotel would tell you. We had a restless first night as the room smelled awful and the bed was small. The next morning, I went to take a shower and the shower head was not screwed on, so when I turned on the water it shot off and almost hit me in the head. It was sitcom-level bad. My husband called and let the front desk know that we would absolutely need the upgrade and that the room was totally unacceptable. They said they would work with us because of my Gold Marriott status, but it was totally unreasonable to keep any guest in that room regardless of status. They did move us to a slightly bigger room with a King-size bed in the tower and told us we would have a Nile view. We had a view of the road, which was fine, but I don't understand why they told us it was a Nile view! The lobby and grounds of the hotel are very nice and it's in a good location. Some of the restaurants are fine and others, like the steakhouse, are pretty bad. Room service was fine and a good price. The front desk was also very helpful in arranging an early-morning pickup to the airport. I see that there are lots of positive reviews of the hotel, so our experience may have been an anomaly. But this is a 5-star hotel, and the room situation was really not acceptable for a luxury hotel. Hopefully they revamp their rooms and match them to the rest of the property.

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