Ensana Grandhotel Pacifik

“Vacation ”

One of the Best and comfortable accommodations! Excellent customer service, family environment, professional approach. Hotel is very clean, staff is always willing to assist. I was impressed by the Health Spa- everything is well organized, managed by very knowledgeable MD and Head Nurse.

“Great weekend”

It was really amazing weekend with relaxation. The treatment I would recommend is full body medical massage. It relaxed my tired muscles after long walk in beautiful city. I am looking forward to come again.

“PACIFIKA, ONLY AT BEST A 3 STAR HOTEL. By no means does it deserve a 4 Star rating!”

While the room wherein I and my wife stayed, for 2 weeks, was large and well furnished (with nice modern, but definitely not top quality) furniture; very comfortable bed and clean bed sheets as well as pillows, The actual room maintenance was minimal (i.e. the floors were nor cleaned properly du... more

While the room wherein I and my wife stayed, for 2 weeks, was large and well furnished (with nice modern, but definitely not top quality) furniture; very comfortable bed and clean bed sheets as well as pillows, The actual room maintenance was minimal (i.e. the floors were nor cleaned properly during our entire stay.) The towels were however replaced often enough. The beds were not actually made up properly at all or at any time after our first day there. A woman named Jana was responsible for cleaning and making up our room. (This was made known to me by a note left on a night table which indicated as much.) There was no way of controlling the temperature within the room by the occupant(s). This made it necessary to have to open the windows at times, which resulted in allowing in a few mosquitoes. The food provided as was available to us via our pre-paid basic half board (2 meals per day) was nothing special at all in any area. At best it was OK! The crepes for breakfast were consistently good however. I would not consider the chef there a real chef, but merely an only modestly qualified cook. One of the female food servers, with short frosted hair tried to get me to pay twice for beverages that I'd already paid for. I told her that was B.S., which of course it was! There was also an unexpected last minute charge roughly 10 Euro per person) which was never clearly explained as to what it was for, which left a particularly, 'bad taste in the mouth, 'so to speak. I would not recommend this hotel for more than a 1 to 2 day visit at most. There was almost no one there who spoke much English. A hotel that is rated over 4 Stars in Central Europe, in my opinion, should have some employees who can communicate in at the very least basic English.I'm sure I'll never visit The Czech Republic again. Marianske Lazne hasn't much to either see or do there other than a nice fountain a few semi-interesting statues and the local SPA treatments. My rating of the hotel would be only a 2 Star level at the very best. There was however, one dining room server (a youngish man in I'd guess was his mid 20's) who was every bit a professional and very well mannered, who did speak adequate English.

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“Excellent hotel, but mediocre food”

My wife and I spend two weeks in this beautiful hotel. The hotel is situated in the center of Marianske Lazne, a beautiful spa-town close to Germany. We booked the hotel with 2x24 spa-treatments, which included for example massages, aqua gymnastics, peat wrappings, etc. as well as a medical inve... more

My wife and I spend two weeks in this beautiful hotel. The hotel is situated in the center of Marianske Lazne, a beautiful spa-town close to Germany. We booked the hotel with 2x24 spa-treatments, which included for example massages, aqua gymnastics, peat wrappings, etc. as well as a medical investigation (incl. a blood test). The service quality and friendliness of the staff was astounding; as well as the suite, which included a small kitchen; and the treatments. The only disappointment was the food. We unfortunately booked the hotel with full board. The breakfast was acceptable, but with little variation (tip: avoid the watered-down juices from the juice dispenser, but take the freshly squeezed juice instead). Lunch and dinner offered beef, chicken, fish or pork as main courses. We had a feeling that there wasn't a real cook at work, because the food was unimaginative, repetitive, tasteless (apparently they don't know how to season food) and overcooked (like the rice, veggies and noodles). Luckily there were some great restaurants nearby (tip: restaurant Medité).

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