Dvorak Spa & Wellness

“Great value location on Main Street in Karlovy Vary”

Fantastic location and view, parking little difficult to get to at back of the the hotel up a very steep hill. But got there and there was parking spaces free Staff were friendly, English language skills on reception was almost non existent but we managed to get by okay Good food for breakfast ... more

Fantastic location and view, parking little difficult to get to at back of the the hotel up a very steep hill. But got there and there was parking spaces free Staff were friendly, English language skills on reception was almost non existent but we managed to get by okay Good food for breakfast and evening meal considering the low half board price. As far as hotel food goes was reasonable quality and good selection My only negative was a resident who was. Parked next to me though I had dented his car with my door opening and the hotel gave him my room number directly rather than contacting me which was disturbing not respecting my privacy and then been hassled by a German speaking person who insisted that I damaged his car. Luckily with my communication skills I could explain him it was a physical impossibility and he accepted that Otherwise great place super location much cheaper than hotel Pupp and better location

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“Nice stay but service should be improved”

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The recep... more

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...

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