Pan Pacific Suzhou

“A gorgeous experience”

We had suite with two balconies in the Pagoda wing. The only drawback I can think of is the very loooong and winding way from the Hotel Lobby to the actual room - which was great: two rooms, a hallway, two toilets, a bath with a shower and huge bathtub (and even special bath salts and a loofah spon… more

We had suite with two balconies in the Pagoda wing. The only drawback I can think of is the very loooong and winding way from the Hotel Lobby to the actual room - which was great: two rooms, a hallway, two toilets, a bath with a shower and huge bathtub (and even special bath salts and a loofah sponge); an additional sofa in the bedroom, A soft (but not too soft, we're in China) King-size bed. A sitting room with two sofas, a table for work - and did I mention the two stove-top heating plates? (Kind of senseless, no pans and cutlery provided). And, yes, the curtains open and closed by push button... We did not notice any problems with cleanliness - in fact, it was probably the best hotel room we stayed in for a very long time. The Chinese restaurant serve great food, the breakfast was very impressive. The staff (not everybody's English was up to scratch) was mostly very helpful. The adjacent (and free entry) Pan Men scenic area is nice, but don't waste your time there, the other gardens in Suzhou are way more pretty and infinitely more important. The location, practically in a corner of the old city, is still central, a subway (easy to use, even for foreigners) is near by, busses could be more convenient.

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“Not pleasant stay”

To our surprise, our booking got cancelled by their system and we arrived from oversea. We only managed to arrive Suzhou early evening. But didn’t expect them to cancel our rooms and they ended up putting us on a temporary room which seems like it has not been utilise for a while. The amenities are… more

To our surprise, our booking got cancelled by their system and we arrived from oversea. We only managed to arrive Suzhou early evening. But didn’t expect them to cancel our rooms and they ended up putting us on a temporary room which seems like it has not been utilise for a while. The amenities are not working well and the air condition is down, room temperature is much hotter than common area. Hotel is walking distance to Panmen scenic area.

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“Pan pacific suzhou”

Hotel is beautiful, with the gardens and lovely furnishing. Check-in was fast but not meticulous. After check in, the front desk assigned a young staff to assist us with our luggages but all that guy did was to show us the way to our room. The room looks great but I noticed that it wasn't well main… more

Hotel is beautiful, with the gardens and lovely furnishing. Check-in was fast but not meticulous. After check in, the front desk assigned a young staff to assist us with our luggages but all that guy did was to show us the way to our room. The room looks great but I noticed that it wasn't well maintained or clean. There were water stains/dust/mould in the bathroom. Room lightings were quite dimmed example at the full length mirror. The bed and pillows were comfortable though. I enquired about transport arrangement with the concierge and they asked me to check with the frontdesk which makes me wonder what concierge is for. Kudos to the doorman. They were really responsive and prompt. Always greet you with a friendly smile when you leave or return the hotel. I feel they know more than the concierge.

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“Beautiful but ..”

Positive : Beautiful hotel. Beautiful room. Easy access to Panmen park, which is a beautiful park. Bad : Not good experience during check in. The staff who helped to check in not able to speak english. No smile for us. No explanation about the hotel and facilities whatsoever. I dont even know if I … more

Positive : Beautiful hotel. Beautiful room. Easy access to Panmen park, which is a beautiful park. Bad : Not good experience during check in. The staff who helped to check in not able to speak english. No smile for us. No explanation about the hotel and facilities whatsoever. I dont even know if I have breakfast or not, maybe I will ask later He only takes our passport, discussing something to his Manager (a lady that can speak english, but she didn’t try to speak to me). Give me some paper to sign and handover the key to me. He then assigned a lady to send us to our room. First impression with warm welcome is very important, but I didn’t get it here. Maybe it’s because of language barrier. They should train their staff a little bit of english.

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