Kingkey Palace Hotel Shenzhen

“Fine quality hotel”

Stayed here several times usually only for 1/2 days on business. Good quality hotel on Dameisha beachfront. Rooms are modern and clean and very large! Hotel has 280+ rooms and is 99% Chinese tourists. Japanese restaurant on site is very good although never full as most prefer the Chinese buffet. N… more

Stayed here several times usually only for 1/2 days on business. Good quality hotel on Dameisha beachfront. Rooms are modern and clean and very large! Hotel has 280+ rooms and is 99% Chinese tourists. Japanese restaurant on site is very good although never full as most prefer the Chinese buffet. Never seen more than one other person in lounge bar though. Accepts western debit/credit cards, and this time I notice the staff have improved their spoken English greatly - good as my Chinese is limited. Recommended for a short stay.

less

“An really good hotel”

Here for a meeting, so the hotel was chosen for us. But it was a really good choice. Reception staff were helpful, though English was limited. The room was excellent with plenty of space and a good bathroom. It was very clean. Breakfast was adequate, though there was no variation from day to day. B… more

Here for a meeting, so the hotel was chosen for us. But it was a really good choice. Reception staff were helpful, though English was limited. The room was excellent with plenty of space and a good bathroom. It was very clean. Breakfast was adequate, though there was no variation from day to day. But overall, the hotel was good.

less

“Nice environment and hotel but intolerable staff service”

The hotel has a relatively nice environment near the beach. Its advantage is all the rooms have a balcony. It is quite nice to have sun and can hang your clothes outdoors. The bad thing about this hotel is the staff. They are poorly trained and they don't speak English. We have a terrible complaint… more

The hotel has a relatively nice environment near the beach. Its advantage is all the rooms have a balcony. It is quite nice to have sun and can hang your clothes outdoors. The bad thing about this hotel is the staff. They are poorly trained and they don't speak English. We have a terrible complaint in this hotel because they did the room construction downstair without notifying us. The noise disturbed us during the day and we called the front desk but nobody cared. There was a disaster for calls and complaints during the day. So finally, they tried to compensate us by discounting the room rate for the day. I don't understand why they can't react better to the situation by only trying to compensate for the consequences. Honestly, I can imagine how can a hotel can be destroyed by its customer service. China still needs to work on its soft skills such as customer service training. Secondly, English is not widely used and trained in China, my husband is very upset about this. I don't know how it can welcome foreigners to travel in China.

less

“Nothing special ”

I have spent 2 nights in this hotel. Room was fine, comfortable bed, clean room. Staff was kind and speaking English at the lobby. Due to a conference, restaurant was always super full, quality of food was poor, very often empty dishes or missing cups, etc. Wifi was very slow, probably due to ma… more

I have spent 2 nights in this hotel. Room was fine, comfortable bed, clean room. Staff was kind and speaking English at the lobby. Due to a conference, restaurant was always super full, quality of food was poor, very often empty dishes or missing cups, etc. Wifi was very slow, probably due to many connections. Beach is 5 minutes walking distance.

less