Description
Facilities: The hotel has 8 lifts and features 528 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabil… more
Meals: Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Entertainment
- Live music
- TV lounge
- Pool table
- Shops in hotel
- Aerobics
- Dance hall
- Parking
- Covered parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Breakfast room service
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Trouser press
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Lockers
- Gardens
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Postal service
- Cloakroom
- Babysitting service
- Heated pool
- Hair salon
- Serviced office
- Conference centre
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with kids' buffet
- Restaurant with barbecue
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Sunbeds
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Bars
- Café bar
- Bar
- Tea and coffee in common areas
- Activities
- Tennis court
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 2.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
Good to know
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Excellent
Based on 14679 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Shenzhen
Showing 4 featured reviews out of 14679 TripAdvisor reviews
P
Philip R
Liverpool, United Kingdom
29/10/2024
“Amazing hotel in a great location”
A fantastic hotel in a great location, the rooms are spacious and comfortable with great views of the city. Breakfast choice was excellent. I would highly recommend this hotel in shenzhen. For the quality you get the price was great and reasonably.
J
Jpwl1712
28/10/2024
“Great hotel near the station”
The hotel is situated near the train station (if you are coming from HK) as well as 5-8mins walk from at least 2 big malls. Hotel staff were pleasant, breakfast was decent, mostly offering local food. Gym was huge and fully equipped with 24hrs access. The health spa area was great too! They had re… more
The hotel is situated near the train station (if you are coming from HK) as well as 5-8mins walk from at least 2 big malls. Hotel staff were pleasant, breakfast was decent, mostly offering local food. Gym was huge and fully equipped with 24hrs access. The health spa area was great too! They had resting pods, saunas and hot/cold pool. They even had pickleball courts and equipment which was available for guests to have a go at it. The room (horizon room) was positioned well to soak in the full natural light - we had a great view as well! Overall, we had a great stay here. Will recommend to anyone looking to stay near the futian train station/taking trips to HK.
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G
GoldP25
Hong Kong, China
18/11/2024
“Futian shangrila is not up to shangrila standard.”
Futian Shangri-La is located in CBD Shenzhen, location is good and overall hotel experience is acceptable. It’s not a super standard but okay, rooms are average standard and not a feel like 5 star standard. I booked luxury executive room with executive club lounge facilities, executive lounge exper… more
Futian Shangri-La is located in CBD Shenzhen, location is good and overall hotel experience is acceptable. It’s not a super standard but okay, rooms are average standard and not a feel like 5 star standard. I booked luxury executive room with executive club lounge facilities, executive lounge experience was disappointing and it was over crowded and had to sit somewhere else instead of lounge, I was thinking if they can’t accommodate people then why they over booked ? Well, it’s not a top or super hotel, nor a bad choice. Overall it’s a so so hotel compare to choices are available around in same area.
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O
OnAir42521778665
Hong Kong, China
17/11/2024
“Service should be improve”
noticed that a cleaning towel was left over my belongings after turndown service. While I understand that oversights can happen, it was concerning to find a used towel placed on my personal items. 2) I was surprised when we requested a back support pillow at the club lounge and were informed that … more
noticed that a cleaning towel was left over my belongings after turndown service. While I understand that oversights can happen, it was concerning to find a used towel placed on my personal items. 2) I was surprised when we requested a back support pillow at the club lounge and were informed that the pillow was actually a seating pad from another guest, and that it might not be available for us. I suggest considering stocking some back support pillows for guests’ comfort, rather than providing that response. The chairs in the club lounge are not user-friendly without proper back support. General Manager, I encourage you to experience this yourself. Compliments: - Chief Concierge: He handled my delivery issue very well on November 17, going the extra mile to assist me. - Club Lounge Staff (Lulu):She understood guest expectations and responded professionally.
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