Tian Ping Hotel

“Away from it all”

Nice hotel away from touristy attractions and crowds and close to a metro station and mall. Across from a Starbucks, bakery and small independent shops. Only drawback is hotel staff does not speak English. We were told it’s a ‘government’ hotel (not sure what that means) that caters to Asian b... more

Nice hotel away from touristy attractions and crowds and close to a metro station and mall. Across from a Starbucks, bakery and small independent shops. Only drawback is hotel staff does not speak English. We were told it’s a ‘government’ hotel (not sure what that means) that caters to Asian business people. Rooms were spacious and clean and a decent breakfast buffet is available as well. There is a concierge desk but in my 8 days there I never saw one. This hotel is fine for someone who is a pretty independent traveler and just needs a decent place to sleep.

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“great location near the university and shopping area”

the hotel was quite nice and clean, the rooms were very modern. The breakfast buffet was very well stocked. The free wifi in the rooms was good while it worked but I had to log in and out quite a few times each day but that could be the wifi in China and not necessarily the hotels fault. The h... more

the hotel was quite nice and clean, the rooms were very modern. The breakfast buffet was very well stocked. The free wifi in the rooms was good while it worked but I had to log in and out quite a few times each day but that could be the wifi in China and not necessarily the hotels fault. The hotel is smoke free yet some times the wafts of cigarette smoke was so strong I don't think people paid attention to the no smoking signs. Also, there is a no smoking sign in the gym but thge area also seems to be a staff room and used for cigarette breaks

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“Many Drawbacks”

My husband and I stayed here because this was the venue for a conference that we attended. We had no problems with the ambiance of our big, clean, quiet room. It had a large comfortable bed, a nice alcove working area, good storage, a TV with one English channel, a safe and bathrobes. The bathroo... more

My husband and I stayed here because this was the venue for a conference that we attended. We had no problems with the ambiance of our big, clean, quiet room. It had a large comfortable bed, a nice alcove working area, good storage, a TV with one English channel, a safe and bathrobes. The bathroom offered a tub and a separate shower, which was attached to the wall with no enclosure. A wall of huge windows looked out at high-rises, which became incredibly colorful at night with light shows, and the top of delightful Xujiahui Park. As we had an Eastern exposure, however, we needed to keep the heavy drapes closed in the morning. If we had stayed here for only one night, I think I would have given the hotel a higher rating. But we stayed for five nights, and the unreliability of the room's WiFi became frustrating. When it did work, the system was incredibly slow. This is the only hotel in China, where I have encountered such terrible Internet service. Our interactions with staff went poorly because of their lack of English comprehension. Most employees rarely smiled and seemed irritated when we tried to communicate. They usually could not answer questions and often became downright rude. Housekeeping did an excellent job, but on their terms. They barged in, even with a "do not disturb" sign on the door, following their schedule. They became visibly annoyed, scowling and raising voices, if guests did not exit immediately, Our room rate included three daily buffets, but I ate lunch outside the hotel. Breakfast and dinner featured Western and Chinese dishes that were often greasy. The food got cold quickly and generally was not replenished. So, for example, if we didn't arrive when the dining room opened at 6:30 a.m. for breakfast, it was not unusual to find empty serving dishes. This buffet routinely ran out of coffee cups and staff never brought more. I resorted to using a cereal bowl on two mornings for coffee. Glasses also disappeared quickly, but staff brought paper cups as a substitute. Shopping malls, restaurants, a Starbucks and the Xujiahui metro station are close-by. It takes about half an hour by metro and then a 10-minute walk to reach the Bund. Though our room was lovely, I did not think that this hotel, in general, met expected international standards for serving a clientele from around the world.

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“quiet, comfortable”

spent 3 nights, appreciated the sound proof rooms in the middle of the city, guaranteed good sleep. The room was nicely decorated and the bathroom modern, the grout between the tiles could benefit from some bleach as it shows areas of mold. The breakfast buffet was extensive with a nice choice of... more

spent 3 nights, appreciated the sound proof rooms in the middle of the city, guaranteed good sleep. The room was nicely decorated and the bathroom modern, the grout between the tiles could benefit from some bleach as it shows areas of mold. The breakfast buffet was extensive with a nice choice of breakfast items for those Westerners. Be aware, the staff does not speak English.

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“Dirty Bathroom”

Ok so before I came to China I profusely used TripAdvisor and found it to be very helpful. Therefore this is me trying to pay it forward... I arrived at Pudong Airport catching the Maglev to Longyang Station is simple and very cheap. However as I arrived at Longyang station at around 8:30am I w... more

Ok so before I came to China I profusely used TripAdvisor and found it to be very helpful. Therefore this is me trying to pay it forward... I arrived at Pudong Airport catching the Maglev to Longyang Station is simple and very cheap. However as I arrived at Longyang station at around 8:30am I was attempting to travel on to Line 2 and then transfer to Line 9 during peak hour which was to my dismay really not possible with luggage. However a taxi from Longyang Station to the Hotel only cost me I believe around 60-70RMB. I want to thank the Hotel, check in was not until 2pm and I arrived just after 9am and they let me go straight up to my room which was a god send as I’d just been flying for 13 hours. So the bathroom... it was really quite disgusting. I have attached some photos this has to be the worst bathroom I have ever stayed in, ever. There were also strands of black hair along the side which is really gross and I know for a fact they were not mine as I have blonde hair! Apart from the bathroom being the bathroom from hell the Hotel was pleasant. Communicating with the front desk was a little bit difficult but I had downloaded Google Translate before I came to China which made things a million times easier. Also it’s so close to Xujiahui Station like literally around the corner. If I was to come back next time I would not be such a Scrooge and spend the extra dollars to get a room with a window as I felt like I was in a jail cell - this is my own fault I understand that just a tip for any future travellers. This hotel is still a little far from the city (I only say this because if you want to go clubbing or something I believe the metro closes at 10pm) if you want to be where it’s “happening” I would recommend you stay along Nanjing Road or The Bund.

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