The Portman Ritz-Carlton

“Lovely hotel and excellent service”

It’s my first time here in Shanghai and I’m glad I chose this hotel. Love the ambience, location is convenient. Staff were very knowledgeable and , especially Giwa from the front office. He recommended a lot of nice places to visit and gave me good advices.

“Holiday”

Yang Xidan’s service is very good. The room is very clean and she has been helpful during our stay. She highlights the culture of Portman Ritz-Carlton. The service is first-class. The location is ideal and it has great transportation connections. I will choose here next time. Awesome!

“Wonderful Experience ”

It's truly a delightful experience, and I extend my heartfelt gratitude to Yuzu for her warm, attentive, and exceptionally thoughtful service. From the moment I arrived Ritz Bar, her welcoming demeanor and professionalism made me feel at ease. Every detail was carefully attended to, making this tri… more

It's truly a delightful experience, and I extend my heartfelt gratitude to Yuzu for her warm, attentive, and exceptionally thoughtful service. From the moment I arrived Ritz Bar, her welcoming demeanor and professionalism made me feel at ease. Every detail was carefully attended to, making this trip not only enjoyable but memorable as well.

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“Top-tier stay at the Portman”

After a lovely prior stay at the Ritz in Vienna, my family and I decided to stay at the Portman in Shanghai and were thrilled with the level of service and facilities. As soon as we arrived, our luggage was shuttled away by diligent bellhops and a floor manager, Sophia was quick to greet us durin… more

After a lovely prior stay at the Ritz in Vienna, my family and I decided to stay at the Portman in Shanghai and were thrilled with the level of service and facilities. As soon as we arrived, our luggage was shuttled away by diligent bellhops and a floor manager, Sophia was quick to greet us during check-in while offering us her services should we have any issues throughout our stay. We found the location convenient, both in terms of nearby tourist attractions (Jing'An Temple is a stone's throw away), transportation (taxis and Didi were easily hailed to the hotel), and shopping and restaurants comparable with any other part of the city. However, what impressed us most about our stay was the professionalism and care from the hotel staff. Even before we arrived, the staff were quick to offer their assistance in arranging for a wonderful high tea experience in the hotel. Lucy Z was able to confirm the reservation and the guests we invited could not have been more impressed by both the spread at high tea, as well as the level of service provided by the staff. The breakfast buffet spread was also impressive – both in terms of the variety and quality of food available. There were plenty of options, certainly enough to satisfy both western and Asian preferences, fresh juices a plenty, Nespresso coffee (to go as required) and prompt addressing of requests and clearing of dishes when needed. The young lady (who I believe oversaw breakfast service), Linda, was attentive and very hardworking, leading an impressively efficient staff. One additional staff member I do want to commend, is the lovely housekeeper on our floor (level 13), Yang 杨 Yi Dan, who took excellent care of our rooms, as well as leaving behind small trinkets daily – ranging from a fruit spread to a wonderful floral arrangement to a much-appreciated eye mask. She was prompt in turning over the room (twice daily, including turn-down service!) and went out of her way to make sure that we were enjoying our stay and that all our needs were taken care of. This level of attention to detail is what convinced me that the Portman Ritz will be my hotel of choice for any future stays in Shanghai. Would highly recommend staying at this top-tier hotel.

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