Park Hyatt Shanghai

“Amazing stay”

The Park Hyatt Shanghai offers an exceptional experience, combining luxurious rooms with stunning city views. The staff's impeccable service and attention to detail make every stay unforgettable. From the elegant ambiance to personalized touches, the hotel ensures comfort and sophistication, creati… more

The Park Hyatt Shanghai offers an exceptional experience, combining luxurious rooms with stunning city views. The staff's impeccable service and attention to detail make every stay unforgettable. From the elegant ambiance to personalized touches, the hotel ensures comfort and sophistication, creating a perfect retreat in the heart of Shanghai.

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“Great stay”

Excellent views from the 88th floor. Very professional staff who helped us settle in. A very pleasant swimming pool and rhe hotel was central enough to connect with most attractions in Shanghai. Beautiful stay and we'll be back for more of the same.

“if you go, go for the view and don't expect too much more”

If there were a vote for the worst-managed Park Hyatt hotels in the world, Shanghai would certainly rank high on the list. It is not difficult to notice that this hotel is poorly managed. The fault does not lie with the staff but rather with the management team, as there is clearly a lack of proper… more

If there were a vote for the worst-managed Park Hyatt hotels in the world, Shanghai would certainly rank high on the list. It is not difficult to notice that this hotel is poorly managed. The fault does not lie with the staff but rather with the management team, as there is clearly a lack of proper staff training! It is not that the staff does not want to serve and do a better job; they simply have not been provided with sufficient training. We traveled with children. We had to request children's amenities, which were NEVER delivered. Most other hotels do it without us having to ask at all as they could see from the reservation details. I ordered room service at midnight. No one answered the phone, and I had to wait by the phone for a callback to avoid waking the children. Very limited food options. I placed an order and received another call informing me that the selected option was not available. Very unimpressive breakfast, both in terms of variety and food quality. No attempts were made to manage peak hour traffic. Guests went to the noodle station and received a unanimous response of "come back in 5 minutes," only to find out that there was no system for honoring orders and order sequence. We had an early checkout, so we stopped by the front desk, but we only received a response that the hotel does not offer takeaway breakfast for guests who leave early or are in a hurry. Only after informing the staff that this response surprised us, as it seems like a typical added service in other 5-star hotels, did we receive an affirmative response. All of the above situations are not major service failures, but the fact that they occurred within just 3 nights speaks for itself.

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