Intercontinental Shanghai Jing’ An, An Ihg Hotel

“Good value for money”

Not exceptional and perhaps it needs a refresher but the location is good (around 4km from the Bund) and services are up to the standards. Breakfast is generous but not exceptional. Swimming pool not great, would suggest to renew. Overall was a pleasant stay.

“Could be friendlier and more welcoming”

Stayed for 4 nights to attend a conference. Arrival a hotel was promptly met, greeted and escorted to front desk. Lobby is impressively expansive but a little sterile. Check-in was serviced by a gentleman who was non-chalant, robotic and non-interactive. Ascribed room was erroneous - the keys did n… more

Stayed for 4 nights to attend a conference. Arrival a hotel was promptly met, greeted and escorted to front desk. Lobby is impressively expansive but a little sterile. Check-in was serviced by a gentleman who was non-chalant, robotic and non-interactive. Ascribed room was erroneous - the keys did not work and was informed the room number on the key was written incorrectly - sigh. The "correct" room was very nicely laid-out. There were clear attempts to make it aesthetic which is appreciated; for example, there is an abundance of cupboards that are not needed except to make the room feel warmer. There is an adequate number of electrical outlets but you have to find them as they are cleverly concealed in cupboards and boxes. Everything worked well in the room - curtains could be managed by switches adjacent to the bed and the bathroom was of a good size and came with amenities; water shower pressure was good. Climate control was sluggish and allowed cooling to only 19C. Partook in room service on 3 occasions; delivery time was good but personnel making the deliveries were invariably rude. They did not wait for me to clear space on the table to place the tray - they instead left them on the couch at the bottom of the bed saying they were busy and cannot wait. I would have challenged the behaviour but these guys looked like they were in a foul mood and I just wanted to get to the food - which was acceptable in quality. On one occasion, one of the orders was missing and when I called to ask for it, the person on the other side sounded incredibly irritated, garbled something and then cut me off - sigh. I also ate at the Koi Japanese restaurant which provided good sushi - but skip the set menu (served at a pace that indicated they just wanted to get it over and done with). Breakfast at the Ecco came with expected selection of Asian and Western food - quality was acceptable but not good; they can do better. I also took a session at the Yan spa - the person was clearly not trained and the experience was terrible. Conference facilities were excellent - everything worked flawlessly. I am not sure I would return given the excellent options in the vicinity - mainly because of the personnel. Folks are not happy working at this establishment and they are passing that on to their clients.

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“Lacks customer service”

Stayed here for a 3-day company event, not our personal choice. The hotel has a huge and empty atrium but few lounge seats for guests to rest, many lounge seats near the reception are part of their bar lounge so guests can only rest on them if they order drinks. The hotel room size is big for co… more

Stayed here for a 3-day company event, not our personal choice. The hotel has a huge and empty atrium but few lounge seats for guests to rest, many lounge seats near the reception are part of their bar lounge so guests can only rest on them if they order drinks. The hotel room size is big for comfort, quiet even though it's facing the highway - excellent sound proofing! However the water didn't drain quick enough in the shower so we were literally standing in foamy water of about 1-2" high while taking a shower. Reported the issue at the front desk but the situation persisted throughout our stay. The staff at the front desk/reception speak limited English, never give a smile and can't offer any suggestions for nearby attractions - there's obviously a lack of customer-oriented service attitude, same goes with the waiting staff at breakfast - they would just take away our plates or cups without asking, not even uttering "excuse me". Location-wise, it's about 15 mins walk from the nearest metro station, one being the Shanghai Railway Station which is convenient for catching the inter-city high speed trains. Not near to any interesting shopping mall but there are some nice cafes and eateries a few blocks away.

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