Holiday Inn Shanghai Pudong, An Ihg Hotel

“中規中矩的住宿體驗 An Adequate Stay”

我在上海浦東假日酒店的入住整體而言尚稱滿意。這家酒店隸屬於中煤集團，並為集團的共產黨支部黨員提供了特別櫃檯。多數情況下，酒店門口的職員都會親切問候。但辦理入住的體驗不很理想。雖然幫助我的前檯職員竭盡所能，但她的同事（據稱是位主管）試圖插隊跳過她，甚至當著我的面與她爭吵，這種行為顯然是不專業的。當我向經理提出這個問題後，她也向我表達歉意。 在我入住時行政酒廊沒開，但酒店為那些有酒廊通行證的住客在樓下餐廳提供同樣的餐飲服務，所以這並沒有造成問題。下午茶可以內用也可以外帶，早餐與歡樂時光的餐飲選擇中規中矩。餐廳的工作人員非常樂於助人，但我也看到一名員工嘲笑另一位離開餐廳的客人的舉止，我認為這... more

我在上海浦東假日酒店的入住整體而言尚稱滿意。這家酒店隸屬於中煤集團，並為集團的共產黨支部黨員提供了特別櫃檯。多數情況下，酒店門口的職員都會親切問候。但辦理入住的體驗不很理想。雖然幫助我的前檯職員竭盡所能，但她的同事（據稱是位主管）試圖插隊跳過她，甚至當著我的面與她爭吵，這種行為顯然是不專業的。當我向經理提出這個問題後，她也向我表達歉意。 在我入住時行政酒廊沒開，但酒店為那些有酒廊通行證的住客在樓下餐廳提供同樣的餐飲服務，所以這並沒有造成問題。下午茶可以內用也可以外帶，早餐與歡樂時光的餐飲選擇中規中矩。餐廳的工作人員非常樂於助人，但我也看到一名員工嘲笑另一位離開餐廳的客人的舉止，我認為這非常不適當。 房間配有一個適合工作的大書桌。風景還可以，床很舒適。但是，浴室太小了。水槽對我來說太低，水壓也很弱，淋浴轉閥操作困難。雖然免治馬桶我很喜歡，但它的沖水效果不佳。 退房體驗非常好，我把手機忘在了前台，前檯職員在我離開酒店時迅速把手機送到前門，讓我非常感激。他們還數度替我安排了出租車。 I had an overall satisfactory stay at the Holiday Inn Shanghai Pudong. The hotel, owned by China National Coal Group, had a special welcome desk for those affiliated with the Group's Communist Party branch. I usually receive courteous greetings at the front door, although my check-in experience was mixed. While the receptionist helping me did all she could, her colleague, who was supposedly a supervisor, tried to bypass her and even had a quarrel with her in front of me, which was utterly unprofessional. The manager apologized to me afterward when I brought up the issue with her. The Executive Club lounge was closed during my visit, but the hotel offered those with lounge membership the lounge offerings at the restaurant downstairs, so there was no problem. The afternoon tea can be either enjoyed on premises or taken to go. Breakfast and happy hour spreads are adequate. The staff at the restaurant were very helpful, but I also caught sight of a staff member laughing at the behaviour of another guest leaving the restaurant, which I thought was very inappropriate. The room had a large desk suitable for work. The view was okay, and the bed was comfortable. On the other hand, the bathroom was too small. The sink was too low for me to use comfortably, the water pressure was very low, and the shower knobs were difficult to operate. While I appreciate the Japanese toilet, it did not flush well. The check-out experience was very nice. I mistakenly left my phone at the front desk, and the receptionist quickly delivered it to the front door as I was leaving the hotel, which I was very grateful for. They also helped arrange taxis for me a few times.

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“Good”

As a Brit I was expecting the hotel to be a bit naff, judging by my experiences of Holiday Inns at home. However, it was much much nicer! The rooms were nice, the bathrooms were big. The restaurant was OK for breakfast, and we had an evening meal one night which was in a special room and got to... more

As a Brit I was expecting the hotel to be a bit naff, judging by my experiences of Holiday Inns at home. However, it was much much nicer! The rooms were nice, the bathrooms were big. The restaurant was OK for breakfast, and we had an evening meal one night which was in a special room and got to try a wide variety of Chinese food we'd never tried before. Beware that in every room, the wall between the bathroom and the bedroom is actually GLASS, and that the blind between the two is on the bedroom side. Bit kinky! It being really near the airport meant that the planes were really loud going overhead, but they stopped before midnight so it wasn't a problem for sleeping. What was a problem for us was that the air conditioning seemed very temperamental and for half the time we were there basically did nothing, except the odd night where it decided to kick in.

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“Old, good location , business trip”

It’s a very old hotel, so room is quite big. location is also near to a metro, small park and eateries. the bed is comfy, while they need to improve more on cleanliness overall. the lift is quite slow during morning breakfast rush… breakfast selection was wonderful!

“Friendly staff, rooms to be improved”

I stayed at this hotel for 1 week due to a business trip. Check-in was friendly and professional. The room, however, strongly smelled like smoke, although it had signs inside that it was a non-smoker room. Windows could not be opened, so the cold smoke lingered during my whole stay. Furthermore, ... more

I stayed at this hotel for 1 week due to a business trip. Check-in was friendly and professional. The room, however, strongly smelled like smoke, although it had signs inside that it was a non-smoker room. Windows could not be opened, so the cold smoke lingered during my whole stay. Furthermore, the toilet was dirty when I checked in. I called room service and they cleaned it half-heartedly. Besides the disappointing room experience, the hotel itself seemed well-kept and staff at the front desk was helpful with calling taxis and storing the luggage. The location is close to the airport and close to one of the convention centers.

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