Grand Mercure Shanghai Century Park Hotel

“Hotel holiday”

The hotel is not that impressive as you drive up, the lobby is of a good size, and got seen quite quickly by the checking in staff but didn’t speak much English so was a bit difficult🤔. again a big problem with getting the internet. Well hardly worth it as had to again use my own data. The room ( c… more

The hotel is not that impressive as you drive up, the lobby is of a good size, and got seen quite quickly by the checking in staff but didn’t speak much English so was a bit difficult🤔. again a big problem with getting the internet. Well hardly worth it as had to again use my own data. The room ( club king suite) was a good size and had a corner room that had amazing views, also an electric storm which was a bonus to watch 😊 ) it also came with a plate of complementary fruit. Complementary Drinks in the fridge was a nice touch. Which included soft drinks water and larger. Bathroom didn’t have anywhere to hang your towels, except a line you can pull across the Barth, but l think doesn’t look nice. Breakfast was good but the set up is all wrong omelettes and eggs are on the other side of the restaurant where the places of bacon sausages beans are The milk is away from the coffee 🤔 some other items not really in the place you would think it would be so a lot of going back and forth. 🤔🤔 the food is good most of it was hot, one morning the porridge was runny and cold so had to ask to be hotter.(still runny🤣) other day was nice. No As we had paid for the club suite we had got a free drinks and light food include, which had in the day just soft drink and at 5.30 a selection of alcohol drinks like Bacardi gin whiskey 1 white and red wine And cakes and some hot food, hot food was not impressive at all. Service is also very bad, each night (3) had to keep asking for things like wine glasses and extra wine, as one night only a 1/4 full bottle 🤣🤔🤔 The hotel is a little further out but to get a Dd taxi is very cheap? Much cheaper than normal taxis ) The swimming pool was lovely outside and was so refreshing, did need to go to 2nd floor to go back down 🤔 needed shower on poolside and maybe a toilet as you eill need to go up again 🤔🤔🤔 But still l think the hotel is good had room done each day with A fresh look 😊😊

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“Little deception”

Perhaps I awaited a bit too much from a Grand Mercure? Everything is clean, all looks fine, service is good. I was just surprised at details, after which you see that the hotel is getting old. Examples: the bathroom, the pool area, one of the 2 running machine at the gym making strange noise. Seen … more

Perhaps I awaited a bit too much from a Grand Mercure? Everything is clean, all looks fine, service is good. I was just surprised at details, after which you see that the hotel is getting old. Examples: the bathroom, the pool area, one of the 2 running machine at the gym making strange noise. Seen garbages on the backyard . The croissants and baguettes have certaily not be baked by a french cook. No real French or English TV program in the room, no CCTV5 neither. A bit too much for the price to my personal opinion!

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“All perfect, but ......”

This used to be my preferred hotel and probably would continue to be due to its excellent location, however, things have changed in the last 4 years. The hotel is very centric and has the Thumb Plaza right behind it, which means you have a large selection of restaurants and Starbucks within walkin… more

This used to be my preferred hotel and probably would continue to be due to its excellent location, however, things have changed in the last 4 years. The hotel is very centric and has the Thumb Plaza right behind it, which means you have a large selection of restaurants and Starbucks within walking distance. Otherwise, the hotel is very nice and the rooms are very comfortable. Since after the Covid, I have stayed in the hotel on 3 occasions this year and always found a moldy smell in the passages of the floors leading to the rooms coming from the carpet. During my stay in June, I had to change my room becasue the carpet in my room smelt of urine. The room was changed and I was even upgraded. The bathrooms also have started showing signs of deterioration and need upgrade with shower heads, cleaning the rust and mold from the shower cubicles etc. Apart from the foul smell in the passages, the hotel is quite good and there is no complaint at all with regards to the other service levels. The restaurant serves very good food. The VIP lounge on the top floor is excellent for having business meetings and has excellent views.

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