Crowne Plaza Shanghai Nanjing Road, An Ihg Hotel

“The best value Luxury hotel in Shanghai”

It was my second visit to the hotel in two consecutive years during Shanghai Cycle Expo. Situated right on the Nanjing Road Pedestrian Plaza and next to the People’s Square Metro station, you can’t have a better place to stay at Shanghai. As a IHG member they upgraded me to a renovated and ref... more

It was my second visit to the hotel in two consecutive years during Shanghai Cycle Expo. Situated right on the Nanjing Road Pedestrian Plaza and next to the People’s Square Metro station, you can’t have a better place to stay at Shanghai. As a IHG member they upgraded me to a renovated and refurbished room. The rooms are as usual big in size and well appointed. Has new sofas and fully refurnished. Best thing is fully renovated bathrooms now have separate shower cubicles and tubs both. Overall very comfortable and clean room and toilets.

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“Overall satisfactory stay but many areas need to buck up and inconsistency in service!”

In our recent trip to Shanghai, we stayed at this hotel for 8 nights (we booked 3 twin-bed rooms), located on the 23rd and 24th storey. It was formerly known as the Majesty Hotel. Let me start with the positive aspects. The hotel is conveniently located at Jiujiang Road, that is just a few step... more

In our recent trip to Shanghai, we stayed at this hotel for 8 nights (we booked 3 twin-bed rooms), located on the 23rd and 24th storey. It was formerly known as the Majesty Hotel. Let me start with the positive aspects. The hotel is conveniently located at Jiujiang Road, that is just a few steps from the famous Nanjing Road Pedestrian Shopping Street with lots of departmental and shopping malls, restaurants, convenience stores, cafes and eateries around. It is almost within 5mins walk to People's Park metro station (and Nanjang East station is also about 10-12mins walk). The room is spacious and bright (unlike the one in Chengdu that's very dark) and we have a good view on the surrounding highrise buildings, very nice especially at night with the lightings. Beds were comfortable (we slept well) and they have a huge TV with a great variety of channels. There's also a bathtub and the toilet is bright and spacious too. Room service was generally well done and aircon was cold. As for the negative aspects, there were quite a lot. First, inconsistent service level (with the one in Chengdu and others in different countries). There was no welcome drink when we checked in. When we asked, they responded the bottles of mineral water in the room was the "welcome drink". OMG. Just 3 months ago, we were at Chengdu and the welcome drink we had was at the bar lounge with a good selection of fruit juices, various wines or spirits and beer! On the first day of room service, the staff forgot to replenish our bottles of mineral water. The fridge was not working (or rather, the power cord was not plugged in from behind which we had difficulty in doing so because the cabinet was placed too closed to the wall with very small gaps and our hands could not reach the cable). By right, the power cord should be plugged in and once we inserted the room card, the fridge should be on automatically. Wifi! Wifi connection was extremely poor (in room though better in lobby) as you can see from the picture attached. Most of the time, the wifi could not work at all and no connection and so we had to use our own mobile data. We had approached the staff who could not resolve the problems and kept asking us to download their app or reboot/restart our phone to which the problem could not be resolved! Next, the concierge, in particular, the plump bald man with spectacles. Very poor service and unhelpful. We had ordered online items (I trust many guests too as we saw many packages around) and had to request the deliveryman to deliver our items to us before we checked out and proceed to the airport. However, we did not have local number and so we approached this fellow to help to call the deliveryman. As we politely requested for his help, without even looking at the number, he instantly rejected and said this was the "virtual number" (meaning not real mobile phone number) and could not be called! When we asked him how did he know it was virtual number, he insisted and then walked off. His attitude was poor and that did not relate well to Crowne Plaza standard or image. (later, we seeked help from the staff at the Costa Cafe next to the hotel, who kindly helped us call the number and thanked to her help, our items were delivered on time just minutes before we left for the airport). We also have had the breakfast at the cafe on the 2nd storey. Overall, the ambience of the cafe was nice, bright and spacious. And the foods were ok but nothing special or worth mentioning. Some foods were too oily and by around 9.15am, replenishment of foods had stopped especially the fresh fruits. Variety in Chengdu Crowne Plaza was much wider and better. And when staff was clearing the used plates, without even asking us if we had finished our food, they just took away the plate and utensils! (so we had to take new sets of utensils every time) Based on our experiences here, we felt that the service level of this hotel is inconsistent with the other Crowne Plaza we had stayed before and we have had great experiences there and that prompted us to book this hotel. If not for our great past experiences, they would have booked other hotels nearby as there are no lack of hotels with great service around. We would not rate it as 5-star as it is acclaimed as one, not even 4-star. We would give it 3.5 star but since we cannot award a 0.5, we will rate it 3. Rather disappointing experience!

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