Ascott Huai Hai Road Shanghai

“Good location & good service”

Good location, good facilities and good services especially Mr. Eric Chen(Front Counter) & Housekeeping on 13th flr. who helped us a lot during staying here. Many thanks to them. Ascott Huai Hai would be the place for us to stay whenever we come to SH.

“Nice location, Needs makeover”

I was staying in the hotel after a gap of about 7 years (last i stayed with them was 2016). The property is very nicely located and a 5 minutes walk from Xintandi also a 1 minute walk from Metro Station. We choose a Suite room so we had a separate living room and a separate bedroom. Both were de... more

I was staying in the hotel after a gap of about 7 years (last i stayed with them was 2016). The property is very nicely located and a 5 minutes walk from Xintandi also a 1 minute walk from Metro Station. We choose a Suite room so we had a separate living room and a separate bedroom. Both were decent in size (not very big). The living room had a kitchenette, a dinning table for 2 people and a sofa sitting for 4 people. A door separated the bedroom. The room had all possible amenities. Surprisingly the telephone handsets were out of order, One of the power socket in kitchen was not working. Also there is no power socket in the sofa area. All the furniture and the Kitchen accessories were either old or dented and requires urgent renovation. The bathroom was also moderately spaced. The bathing experience was a decent one. For the bed, it was a little uncomfortable probably the mattress. I did not had best pf the sleeps. The property has a indoor pool and a gym. The breakfast was served on 6th floor and the service and food was very good.

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“Hotel Need Refreshing and Upgrading”

Booked thru Booking.com (as no rooms available in Ascott's website during the dates 28June to 2 July23) and came with a free car ride to hotel from airport. They only waited 45min from scheduled arrival time and charged me RMB1 per minute if any delays. Took me 2.5hours from landing to clearing C... more

Booked thru Booking.com (as no rooms available in Ascott's website during the dates 28June to 2 July23) and came with a free car ride to hotel from airport. They only waited 45min from scheduled arrival time and charged me RMB1 per minute if any delays. Took me 2.5hours from landing to clearing Customs.Ended up paying RMB150 for waiting charges.Could have just taken a taxi instead of the driver kept calling me asking when I can exit from Custom but I cant tell them to work faster. Its so annoying with this free ride. 1. Hotel is centrally located with Metro Line 1 entrance just across the street. 2. Hotel is a bit old and you can see it in the room's conditions. It could have been good if they have plug points at the working desk and living area. 3. The TVs are old and have grainy pictures and the living room's sound system doesnt work. The kitchen is ok with washing & dry machine. The free coffee and tea a bit tired with just Nescafe and Lipton teabags. They gave us 2 set of toothbrushs on check in and thats what you get as room amenities. They need to properly label the shampoo, conditioner and body wash tubes in the shower as all 3 looked the same design and only have very small words describing which is which. 4. We booked our room with breakfast . You choose 2 mains from a one pager and then buffet bread, salad and fruit with coffee and tea. The western mains are Ok but the Asian ones are not up to mark of a good 4 to 5 stars hotel standard.We have a char siew bun and you cant tell what it is anyway. They need to raise the standard if they want more people taking their breakfast as we noticed the coffeehouse is quite empty. Anyway, you can go down to B1 or B2 of the Metro Line1 for many food outlets. 5. When checkout, you need to "park"your space as people just dont queue and worst is that the reception entertained them and have no respect for people who queue. Only 2 staff working, probably understaffed and only one can speak and understand English. I think the hotel need upgrading and more training and more staff before we consider it again.

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